Insight builder


A.1. IS and Business Strategy Alignment	2.7	3.3	3.8	4.6	3.2	4.2	4.3	4.0
A.10. User Experience	1.3	2.0	2.3	2.8	1.8	2.1	2.4	2.1
A.2. Service Level Management	1.0	1.2	1.5	1.8	1.1	1.5	1.4	1.4
A.3. Business Plan Development	0.6	0.7	0.8	1.1	0.7	0.9	0.9	0.9
A.4. Product / Service Planning	1.5	2.1	2.5	3.0	2.0	2.5	2.7	2.3
A.5. Architecture Design	2.2	2.7	3.2	4.0	2.7	3.4	3.3	3.1
A.6. Application Design	0.9	1.4	1.6	1.9	1.2	1.4	1.4	1.2
A.7. Technology Trend Monitoring	1.4	1.9	2.2	2.7	1.8	2.2	2.3	2.1
A.8. Sustainability Management	0.1	0.1	0.1	0.2	0.1	0.2	0.2	0.2
A.9. Innovating	1.4	2.0	2.4	2.7	1.9	2.2	2.3	2.1
B.1. Application Development	1.3	2.0	2.2	2.8	1.7	2.0	1.9	1.7
B.2. Component Integration	1.0	1.4	1.7	2.1	1.3	1.5	1.5	1.4
B.3. Testing	1.1	1.7	1.7	2.2	1.3	1.6	1.6	1.4
B.4. Solution Deployment	1.3	1.8	2.2	2.7	1.7	2.1	2.1	1.9
B.5. Documentation Production	2.1	2.9	3.2	3.9	2.8	3.4	3.5	3.2
B.6. ICT Systems Engineering	1.4	1.9	2.1	2.7	1.7	2.0	2.0	1.9
C.1. User Support	1.4	2.0	2.3	2.8	1.9	2.3	2.5	2.3
C.2. Change Support	1.3	1.6	1.9	2.3	1.7	2.2	2.2	2.1
C.3. Service Delivery	1.7	2.2	2.7	3.3	2.1	2.7	2.7	2.5
C.4. Problem Management	1.4	1.7	2.1	2.5	1.6	2.1	2.1	2.0
C.5. Systems Management	1.1	1.4	1.7	2.0	1.3	1.7	1.7	1.6
D.1. Information Security Strategy Development	3.6	4.6	5.2	6.3	4.5	5.5	5.9	5.5
D.10. Information and Knowledge Management	2.3	3.1	3.5	4.4	3.0	3.8	4.1	3.8
D.11. Needs Identification	2.7	3.7	4.4	5.1	3.6	4.3	4.8	4.4
D.2. ICT Quality Strategy Development	0.6	0.8	0.9	1.1	0.7	0.9	1.0	0.9
D.3. Education and Training Provision	0.9	1.4	1.6	1.9	1.4	1.8	2.0	1.9
D.4. Purchasing	0.1	0.1	0.1	0.1	0.1	0.2	0.1	0.1
D.5. Sales Development	0.3	0.3	0.4	0.5	0.3	0.3	0.4	0.3
D.6. Digital Marketing	0.1	0.1	0.2	0.2	0.1	0.1	0.1	0.1
D.7. Data Science and Analytics	1.3	1.6	2.0	2.3	1.5	1.8	1.9	1.9
D.8. Contract Management	0.5	0.7	0.7	0.9	0.7	0.9	0.9	0.9
D.9. Personnel Development	0.9	1.3	1.4	1.7	1.3	1.7	1.8	1.8
E.1. Forecast Development	0.5	0.6	0.7	0.8	0.5	0.6	0.6	0.6
E.2. Project and Portfolio Management	2.4	3.1	3.6	4.3	3.2	3.7	3.9	3.5
E.3. Risk Management	2.8	3.5	3.9	4.8	3.5	4.5	4.7	4.4
E.4. Relationship Management	3.8	5.3	6.2	7.4	5.3	6.4	6.9	6.3
E.5. Process Improvement	1.2	1.8	2.1	2.5	1.9	2.3	2.3	2.1
E.6. ICT Quality Management	1.1	1.5	1.8	2.2	1.3	1.6	1.7	1.6
E.7. Business Change Management	0.9	1.1	1.4	1.6	1.2	1.6	1.6	1.5
E.8. Information Security Management	3.5	4.6	5.1	6.3	4.5	5.5	5.7	5.3
E.9. Information Systems Governance	0.9	1.1	1.3	1.6	1.1	1.5	1.6	1.5


Mens	E.4	E.4. Relationship Management	11519	68.3
Proces	D.1	D.1. Information Security Strategy Development	9932	58.9
Proces	E.8	E.8. Information Security Management	9596	56.9
Mens	D.11	D.11. Needs Identification	7991	47.4
Proces	E.3	E.3. Risk Management	7933	47.0
Proces	A.1	A.1. IS and Business Strategy Alignment	7271	43.1
Proces	D.10	D.10. Information and Knowledge Management	6950	41.2
Proces	E.2	E.2. Project and Portfolio Management	6349	37.6
Proces	B.5	B.5. Documentation Production	5865	34.8
Technologie	A.5	A.5. Architecture Design	5630	33.4
Proces	C.3	C.3. Service Delivery	4621	27.4
Proces	A.4	A.4. Product / Service Planning	4246	25.2
Mens	C.1	C.1. User Support	4142	24.6
Mens	A.10	A.10. User Experience	3884	23.0
Proces	E.5	E.5. Process Improvement	3888	23.0
Technologie	A.7	A.7. Technology Trend Monitoring	3840	22.8
Technologie	A.9	A.9. Innovating	3828	22.7
Proces	C.2	C.2. Change Support	3728	22.1
Proces	C.4	C.4. Problem Management	3670	21.8
Technologie	D.7	D.7. Data Science and Analytics	3442	20.4
Mens	D.3	D.3. Education and Training Provision	3419	20.3
Technologie	B.4	B.4. Solution Deployment	3369	20.0
Technologie	B.6	B.6. ICT Systems Engineering	3364	19.9
Mens	D.9	D.9. Personnel Development	3249	19.3
Technologie	B.1	B.1. Application Development	3141	18.6
Proces	E.6	E.6. ICT Quality Management	2862	17.0
Technologie	C.5	C.5. Systems Management	2825	16.7
Proces	E.9	E.9. Information Systems Governance	2797	16.6
Proces	E.7	E.7. Business Change Management	2751	16.3
Proces	A.2	A.2. Service Level Management	2487	14.7
Technologie	B.2	B.2. Component Integration	2475	14.7
Technologie	B.3	B.3. Testing	2462	14.6
Technologie	A.6	A.6. Application Design	2188	13.0
Proces	D.2	D.2. ICT Quality Strategy Development	1609	9.5
Proces	D.8	D.8. Contract Management	1589	9.4
Proces	A.3	A.3. Business Plan Development	1572	9.3
Proces	E.1	E.1. Forecast Development	1101	6.5
Mens	D.5	D.5. Sales Development	510	3.0
Proces	A.8	A.8. Sustainability Management	431	2.6
Proces	D.4	D.4. Purchasing	263	1.6
Mens	D.6	D.6. Digital Marketing	155	0.9


MKB	1	E.4. Relationship Management
MKB	2	E.8. Information Security Management
MKB	3	D.1. Information Security Strategy Development
MKB	4	D.11. Needs Identification
MKB	5	E.3. Risk Management
Niet MKB	1	E.4. Relationship Management
Niet MKB	2	D.1. Information Security Strategy Development
Niet MKB	3	E.8. Information Security Management
Niet MKB	4	E.3. Risk Management
Niet MKB	5	A.1. IS and Business Strategy Alignment

De samenhang tussen competenties en beroepen voor cybersecurity professionals

Bron: Jobdigger


D.4. Purchasing	D.5. Sales Development	2
A.6. Application Design	D.6. Digital Marketing	2
C.5. Systems Management	D.6. Digital Marketing	3
B.2. Component Integration	D.6. Digital Marketing	4
A.5. Architecture Design	D.6. Digital Marketing	4
C.4. Problem Management	D.6. Digital Marketing	4
D.2. ICT Quality Strategy Development	D.6. Digital Marketing	5
B.3. Testing	D.6. Digital Marketing	5
C.2. Change Support	D.6. Digital Marketing	6
B.6. ICT Systems Engineering	D.6. Digital Marketing	6
D.6. Digital Marketing	E.9. Information Systems Governance	6
D.6. Digital Marketing	D.8. Contract Management	7
B.4. Solution Deployment	D.6. Digital Marketing	7
A.2. Service Level Management	D.6. Digital Marketing	8
D.6. Digital Marketing	E.6. ICT Quality Management	9
A.8. Sustainability Management	D.6. Digital Marketing	9
D.6. Digital Marketing	E.3. Risk Management	13
B.1. Application Development	D.6. Digital Marketing	13
D.3. Education and Training Provision	D.6. Digital Marketing	14
D.6. Digital Marketing	D.9. Personnel Development	14
C.3. Service Delivery	D.6. Digital Marketing	15
A.6. Application Design	D.5. Sales Development	16
C.5. Systems Management	D.5. Sales Development	16
D.5. Sales Development	E.9. Information Systems Governance	17
A.8. Sustainability Management	D.5. Sales Development	18
D.10. Information and Knowledge Management	D.6. Digital Marketing	20
C.1. User Support	D.6. Digital Marketing	21
B.3. Testing	D.5. Sales Development	22
D.6. Digital Marketing	E.5. Process Improvement	23
D.6. Digital Marketing	E.7. Business Change Management	24
D.6. Digital Marketing	E.8. Information Security Management	24
D.6. Digital Marketing	D.7. Data Science and Analytics	24
A.6. Application Design	D.4. Purchasing	25
B.3. Testing	D.4. Purchasing	27
B.2. Component Integration	D.5. Sales Development	27
D.5. Sales Development	D.6. Digital Marketing	27
D.4. Purchasing	D.7. Data Science and Analytics	30
A.6. Application Design	A.8. Sustainability Management	30
A.1. IS and Business Strategy Alignment	D.6. Digital Marketing	30
D.1. Information Security Strategy Development	D.6. Digital Marketing	31
A.8. Sustainability Management	D.4. Purchasing	31
A.7. Technology Trend Monitoring	D.4. Purchasing	32
A.3. Business Plan Development	D.6. Digital Marketing	33
A.7. Technology Trend Monitoring	D.6. Digital Marketing	33
A.8. Sustainability Management	C.5. Systems Management	34
D.3. Education and Training Provision	D.4. Purchasing	35
D.5. Sales Development	E.5. Process Improvement	36
B.1. Application Development	D.4. Purchasing	37
D.6. Digital Marketing	E.1. Forecast Development	37
B.6. ICT Systems Engineering	D.5. Sales Development	37
D.5. Sales Development	E.6. ICT Quality Management	38
B.2. Component Integration	D.4. Purchasing	42
D.4. Purchasing	E.9. Information Systems Governance	42
D.3. Education and Training Provision	D.5. Sales Development	42
D.2. ICT Quality Strategy Development	D.5. Sales Development	42
D.4. Purchasing	E.1. Forecast Development	43
C.4. Problem Management	D.5. Sales Development	44
A.8. Sustainability Management	B.2. Component Integration	45
A.9. Innovating	D.4. Purchasing	47
D.4. Purchasing	D.9. Personnel Development	47
C.4. Problem Management	D.4. Purchasing	48
C.5. Systems Management	D.4. Purchasing	48
C.2. Change Support	D.5. Sales Development	48
B.6. ICT Systems Engineering	D.4. Purchasing	49
B.4. Solution Deployment	D.4. Purchasing	50
B.5. Documentation Production	D.6. Digital Marketing	50
A.10. User Experience	D.4. Purchasing	51
A.8. Sustainability Management	B.6. ICT Systems Engineering	52
A.3. Business Plan Development	D.4. Purchasing	53
B.1. Application Development	D.5. Sales Development	53
A.8. Sustainability Management	C.4. Problem Management	55
B.4. Solution Deployment	D.5. Sales Development	55
A.4. Product / Service Planning	D.6. Digital Marketing	56
A.8. Sustainability Management	B.4. Solution Deployment	57
A.2. Service Level Management	A.8. Sustainability Management	57
A.8. Sustainability Management	B.3. Testing	57
D.5. Sales Development	D.7. Data Science and Analytics	58
D.5. Sales Development	D.9. Personnel Development	60
A.8. Sustainability Management	C.3. Service Delivery	62
A.8. Sustainability Management	D.2. ICT Quality Strategy Development	62
D.4. Purchasing	E.6. ICT Quality Management	65
A.10. User Experience	A.8. Sustainability Management	65
A.8. Sustainability Management	C.1. User Support	67
C.2. Change Support	D.4. Purchasing	68
A.5. Architecture Design	D.5. Sales Development	69
D.2. ICT Quality Strategy Development	D.4. Purchasing	69
A.8. Sustainability Management	D.3. Education and Training Provision	74
D.4. Purchasing	E.7. Business Change Management	75
D.6. Digital Marketing	E.2. Project and Portfolio Management	76
A.5. Architecture Design	D.4. Purchasing	76
A.8. Sustainability Management	B.1. Application Development	76
A.8. Sustainability Management	E.6. ICT Quality Management	81
D.5. Sales Development	E.7. Business Change Management	81
C.1. User Support	D.4. Purchasing	82
B.5. Documentation Production	D.4. Purchasing	84
D.4. Purchasing	E.5. Process Improvement	84
D.10. Information and Knowledge Management	D.5. Sales Development	85
B.5. Documentation Production	D.5. Sales Development	86
D.11. Needs Identification	D.6. Digital Marketing	87
A.8. Sustainability Management	E.9. Information Systems Governance	87
A.2. Service Level Management	D.5. Sales Development	88
A.8. Sustainability Management	C.2. Change Support	94
A.8. Sustainability Management	E.1. Forecast Development	94
A.9. Innovating	D.6. Digital Marketing	97
A.5. Architecture Design	A.8. Sustainability Management	98
D.10. Information and Knowledge Management	D.4. Purchasing	99
C.5. Systems Management	E.1. Forecast Development	104
A.8. Sustainability Management	D.8. Contract Management	109
A.6. Application Design	E.1. Forecast Development	109
C.3. Service Delivery	D.4. Purchasing	112
A.8. Sustainability Management	D.9. Personnel Development	112
D.5. Sales Development	E.3. Risk Management	113
D.4. Purchasing	E.3. Risk Management	114
D.5. Sales Development	D.8. Contract Management	117
A.10. User Experience	D.6. Digital Marketing	117
A.8. Sustainability Management	E.5. Process Improvement	119
A.6. Application Design	D.8. Contract Management	121
A.4. Product / Service Planning	D.4. Purchasing	123
A.3. Business Plan Development	A.6. Application Design	126
B.3. Testing	D.8. Contract Management	129
A.3. Business Plan Development	C.5. Systems Management	131
A.7. Technology Trend Monitoring	D.5. Sales Development	131
C.3. Service Delivery	D.5. Sales Development	132
A.8. Sustainability Management	D.7. Data Science and Analytics	132
C.4. Problem Management	E.1. Forecast Development	132
A.3. Business Plan Development	B.3. Testing	133
A.2. Service Level Management	D.4. Purchasing	135
D.4. Purchasing	E.8. Information Security Management	135
A.8. Sustainability Management	E.8. Information Security Management	137
A.8. Sustainability Management	E.7. Business Change Management	137
C.1. User Support	D.5. Sales Development	139
A.7. Technology Trend Monitoring	A.8. Sustainability Management	140
A.3. Business Plan Development	A.8. Sustainability Management	142
D.3. Education and Training Provision	E.1. Forecast Development	148
D.1. Information Security Strategy Development	D.4. Purchasing	149
D.6. Digital Marketing	E.4. Relationship Management	152
D.11. Needs Identification	D.4. Purchasing	155
B.2. Component Integration	E.1. Forecast Development	158
A.1. IS and Business Strategy Alignment	D.4. Purchasing	162
A.3. Business Plan Development	B.2. Component Integration	163
B.2. Component Integration	D.8. Contract Management	165
B.3. Testing	E.1. Forecast Development	170
D.2. ICT Quality Strategy Development	E.1. Forecast Development	173
A.8. Sustainability Management	B.5. Documentation Production	177
D.5. Sales Development	E.8. Information Security Management	177
D.1. Information Security Strategy Development	D.5. Sales Development	177
A.10. User Experience	D.5. Sales Development	178
A.3. Business Plan Development	C.4. Problem Management	179
C.1. User Support	E.1. Forecast Development	179
A.8. Sustainability Management	D.10. Information and Knowledge Management	181
A.4. Product / Service Planning	D.5. Sales Development	183
A.3. Business Plan Development	D.5. Sales Development	184
A.2. Service Level Management	E.1. Forecast Development	190
D.5. Sales Development	E.1. Forecast Development	190
A.4. Product / Service Planning	A.8. Sustainability Management	192
A.8. Sustainability Management	A.9. Innovating	193
D.4. Purchasing	E.2. Project and Portfolio Management	195
A.9. Innovating	D.5. Sales Development	196
B.6. ICT Systems Engineering	E.1. Forecast Development	197
B.1. Application Development	D.8. Contract Management	200
A.8. Sustainability Management	D.11. Needs Identification	201
A.3. Business Plan Development	C.1. User Support	202
D.5. Sales Development	E.2. Project and Portfolio Management	204
C.5. Systems Management	D.8. Contract Management	205
B.6. ICT Systems Engineering	D.8. Contract Management	206
E.1. Forecast Development	E.9. Information Systems Governance	207
A.8. Sustainability Management	E.3. Risk Management	209
A.8. Sustainability Management	D.1. Information Security Strategy Development	209
C.2. Change Support	E.1. Forecast Development	210
A.3. Business Plan Development	B.6. ICT Systems Engineering	211
A.2. Service Level Management	A.3. Business Plan Development	212
A.3. Business Plan Development	D.2. ICT Quality Strategy Development	223
D.8. Contract Management	E.1. Forecast Development	226
D.2. ICT Quality Strategy Development	D.3. Education and Training Provision	229
B.4. Solution Deployment	D.8. Contract Management	237
A.3. Business Plan Development	E.6. ICT Quality Management	237
B.4. Solution Deployment	E.1. Forecast Development	238
D.4. Purchasing	D.8. Contract Management	238
D.9. Personnel Development	E.1. Forecast Development	241
A.1. IS and Business Strategy Alignment	D.5. Sales Development	244
D.4. Purchasing	E.4. Relationship Management	244
A.8. Sustainability Management	E.2. Project and Portfolio Management	247
C.3. Service Delivery	E.1. Forecast Development	247
A.3. Business Plan Development	B.4. Solution Deployment	263
D.2. ICT Quality Strategy Development	E.9. Information Systems Governance	264
A.1. IS and Business Strategy Alignment	A.8. Sustainability Management	266
D.7. Data Science and Analytics	D.8. Contract Management	273
E.1. Forecast Development	E.6. ICT Quality Management	282
A.7. Technology Trend Monitoring	D.8. Contract Management	284
A.10. User Experience	E.1. Forecast Development	291
B.3. Testing	E.9. Information Systems Governance	293
A.6. Application Design	E.9. Information Systems Governance	295
A.3. Business Plan Development	C.3. Service Delivery	295
A.10. User Experience	D.8. Contract Management	309
A.3. Business Plan Development	D.8. Contract Management	311
D.8. Contract Management	E.6. ICT Quality Management	314
A.3. Business Plan Development	D.3. Education and Training Provision	318
B.2. Component Integration	E.9. Information Systems Governance	318
A.10. User Experience	A.3. Business Plan Development	319
C.4. Problem Management	D.8. Contract Management	324
B.3. Testing	E.7. Business Change Management	326
A.3. Business Plan Development	B.1. Application Development	326
A.9. Innovating	D.8. Contract Management	329
D.2. ICT Quality Strategy Development	D.8. Contract Management	342
B.5. Documentation Production	E.1. Forecast Development	343
A.5. Architecture Design	E.1. Forecast Development	344
B.1. Application Development	E.1. Forecast Development	346
A.6. Application Design	E.7. Business Change Management	353
A.7. Technology Trend Monitoring	D.2. ICT Quality Strategy Development	356
B.1. Application Development	E.9. Information Systems Governance	358
A.6. Application Design	D.2. ICT Quality Strategy Development	360
C.5. Systems Management	D.2. ICT Quality Strategy Development	360
A.3. Business Plan Development	E.9. Information Systems Governance	366
A.7. Technology Trend Monitoring	E.1. Forecast Development	371
E.1. Forecast Development	E.5. Process Improvement	375
A.8. Sustainability Management	E.4. Relationship Management	376
B.2. Component Integration	D.3. Education and Training Provision	378
A.6. Application Design	D.9. Personnel Development	383
A.2. Service Level Management	D.7. Data Science and Analytics	385
A.6. Application Design	D.3. Education and Training Provision	386
A.3. Business Plan Development	E.5. Process Improvement	387
D.2. ICT Quality Strategy Development	D.9. Personnel Development	395
D.3. Education and Training Provision	D.8. Contract Management	402
B.2. Component Integration	D.2. ICT Quality Strategy Development	411
A.2. Service Level Management	E.9. Information Systems Governance	413
D.8. Contract Management	D.9. Personnel Development	414
A.5. Architecture Design	D.8. Contract Management	415
B.3. Testing	D.2. ICT Quality Strategy Development	415
B.4. Solution Deployment	E.9. Information Systems Governance	416
A.2. Service Level Management	A.9. Innovating	417
C.4. Problem Management	D.2. ICT Quality Strategy Development	419
D.8. Contract Management	E.5. Process Improvement	420
A.3. Business Plan Development	C.2. Change Support	421
C.1. User Support	D.8. Contract Management	422
A.9. Innovating	D.2. ICT Quality Strategy Development	426
D.8. Contract Management	E.7. Business Change Management	428
B.2. Component Integration	D.9. Personnel Development	431
B.3. Testing	D.9. Personnel Development	435
B.3. Testing	D.3. Education and Training Provision	439
D.10. Information and Knowledge Management	E.1. Forecast Development	439
A.2. Service Level Management	B.3. Testing	445
A.3. Business Plan Development	E.1. Forecast Development	446
D.7. Data Science and Analytics	E.1. Forecast Development	446
C.5. Systems Management	E.7. Business Change Management	448
D.11. Needs Identification	D.5. Sales Development	449
A.10. User Experience	E.9. Information Systems Governance	450
B.2. Component Integration	E.7. Business Change Management	455
A.3. Business Plan Development	D.9. Personnel Development	457
D.8. Contract Management	E.9. Information Systems Governance	457
C.2. Change Support	D.8. Contract Management	458
A.2. Service Level Management	D.3. Education and Training Provision	463
B.6. ICT Systems Engineering	D.2. ICT Quality Strategy Development	463
A.4. Product / Service Planning	E.1. Forecast Development	475
C.3. Service Delivery	D.8. Contract Management	477
B.6. ICT Systems Engineering	E.9. Information Systems Governance	481
A.2. Service Level Management	D.8. Contract Management	485
D.5. Sales Development	E.4. Relationship Management	487
A.2. Service Level Management	A.6. Application Design	490
C.5. Systems Management	E.9. Information Systems Governance	491
E.1. Forecast Development	E.8. Information Security Management	493
A.6. Application Design	C.2. Change Support	493
E.1. Forecast Development	E.7. Business Change Management	501
A.3. Business Plan Development	B.5. Documentation Production	502
D.2. ICT Quality Strategy Development	E.7. Business Change Management	505
B.4. Solution Deployment	D.2. ICT Quality Strategy Development	509
D.2. ICT Quality Strategy Development	D.7. Data Science and Analytics	514
B.1. Application Development	D.3. Education and Training Provision	515
A.3. Business Plan Development	D.7. Data Science and Analytics	517
A.2. Service Level Management	B.1. Application Development	523
C.4. Problem Management	E.7. Business Change Management	525
C.5. Systems Management	D.7. Data Science and Analytics	525
C.1. User Support	D.2. ICT Quality Strategy Development	529
C.2. Change Support	D.2. ICT Quality Strategy Development	538
D.3. Education and Training Provision	E.6. ICT Quality Management	540
C.1. User Support	E.9. Information Systems Governance	540
B.1. Application Development	D.2. ICT Quality Strategy Development	541
A.9. Innovating	E.1. Forecast Development	543
A.9. Innovating	C.5. Systems Management	543
A.6. Application Design	C.5. Systems Management	543
C.5. Systems Management	D.9. Personnel Development	548
A.3. Business Plan Development	A.7. Technology Trend Monitoring	551
B.6. ICT Systems Engineering	D.3. Education and Training Provision	551
E.1. Forecast Development	E.3. Risk Management	553
E.6. ICT Quality Management	E.7. Business Change Management	554
A.2. Service Level Management	D.9. Personnel Development	557
C.5. Systems Management	D.3. Education and Training Provision	559
A.2. Service Level Management	D.2. ICT Quality Strategy Development	559
D.9. Personnel Development	E.6. ICT Quality Management	561
A.6. Application Design	A.7. Technology Trend Monitoring	566
A.2. Service Level Management	E.7. Business Change Management	570
A.6. Application Design	C.4. Problem Management	571
D.1. Information Security Strategy Development	E.1. Forecast Development	571
A.10. User Experience	D.2. ICT Quality Strategy Development	573
B.4. Solution Deployment	D.3. Education and Training Provision	576
B.4. Solution Deployment	D.9. Personnel Development	588
A.2. Service Level Management	B.2. Component Integration	590
A.3. Business Plan Development	A.5. Architecture Design	590
B.1. Application Development	D.9. Personnel Development	591
A.4. Product / Service Planning	D.8. Contract Management	594
B.6. ICT Systems Engineering	E.7. Business Change Management	605
A.9. Innovating	E.9. Information Systems Governance	608
B.6. ICT Systems Engineering	D.9. Personnel Development	615
A.2. Service Level Management	A.7. Technology Trend Monitoring	622
C.1. User Support	E.7. Business Change Management	626
A.6. Application Design	C.1. User Support	638
B.3. Testing	C.2. Change Support	641
A.6. Application Design	D.7. Data Science and Analytics	642
B.1. Application Development	C.2. Change Support	648
B.5. Documentation Production	D.8. Contract Management	649
C.4. Problem Management	E.9. Information Systems Governance	654
A.6. Application Design	E.6. ICT Quality Management	655
B.1. Application Development	E.7. Business Change Management	660
D.9. Personnel Development	E.9. Information Systems Governance	663
A.4. Product / Service Planning	B.3. Testing	672
B.4. Solution Deployment	E.7. Business Change Management	673
C.3. Service Delivery	D.2. ICT Quality Strategy Development	673
B.2. Component Integration	D.7. Data Science and Analytics	674
D.2. ICT Quality Strategy Development	E.6. ICT Quality Management	676
B.2. Component Integration	C.1. User Support	677
A.3. Business Plan Development	E.7. Business Change Management	680
A.10. User Experience	B.2. Component Integration	682
B.5. Documentation Production	D.2. ICT Quality Strategy Development	684
D.7. Data Science and Analytics	E.9. Information Systems Governance	685
D.7. Data Science and Analytics	E.6. ICT Quality Management	697
A.9. Innovating	E.6. ICT Quality Management	697
A.4. Product / Service Planning	D.2. ICT Quality Strategy Development	699
A.5. Architecture Design	D.2. ICT Quality Strategy Development	699
D.2. ICT Quality Strategy Development	E.3. Risk Management	701
B.3. Testing	C.1. User Support	701
A.6. Application Design	A.9. Innovating	703
B.3. Testing	D.7. Data Science and Analytics	705
D.3. Education and Training Provision	E.7. Business Change Management	708
C.1. User Support	D.7. Data Science and Analytics	710
A.9. Innovating	C.4. Problem Management	716
D.3. Education and Training Provision	D.7. Data Science and Analytics	716
D.11. Needs Identification	E.1. Forecast Development	719
A.9. Innovating	C.1. User Support	720
A.10. User Experience	C.5. Systems Management	721
A.2. Service Level Management	E.6. ICT Quality Management	721
C.4. Problem Management	D.7. Data Science and Analytics	722
A.9. Innovating	B.2. Component Integration	727
A.7. Technology Trend Monitoring	C.1. User Support	731
A.10. User Experience	B.6. ICT Systems Engineering	736
B.1. Application Development	C.4. Problem Management	737
C.3. Service Delivery	E.9. Information Systems Governance	740
A.2. Service Level Management	B.6. ICT Systems Engineering	742
A.7. Technology Trend Monitoring	E.6. ICT Quality Management	742
B.1. Application Development	C.1. User Support	743
A.1. IS and Business Strategy Alignment	E.1. Forecast Development	744
C.2. Change Support	D.7. Data Science and Analytics	744
A.4. Product / Service Planning	C.5. Systems Management	745
B.2. Component Integration	E.6. ICT Quality Management	746
A.6. Application Design	C.3. Service Delivery	760
C.5. Systems Management	E.6. ICT Quality Management	763
A.7. Technology Trend Monitoring	B.3. Testing	764
C.4. Problem Management	D.9. Personnel Development	779
A.4. Product / Service Planning	E.9. Information Systems Governance	779
A.10. User Experience	E.7. Business Change Management	788
A.7. Technology Trend Monitoring	B.2. Component Integration	789
B.3. Testing	C.5. Systems Management	792
D.2. ICT Quality Strategy Development	E.5. Process Improvement	794
A.4. Product / Service Planning	B.2. Component Integration	797
D.11. Needs Identification	D.8. Contract Management	798
A.10. User Experience	B.3. Testing	802
A.6. Application Design	B.2. Component Integration	804
A.9. Innovating	B.3. Testing	806
A.4. Product / Service Planning	A.6. Application Design	807
B.3. Testing	E.6. ICT Quality Management	807
A.6. Application Design	B.6. ICT Systems Engineering	811
B.1. Application Development	C.5. Systems Management	811
A.9. Innovating	C.2. Change Support	812
A.3. Business Plan Development	A.4. Product / Service Planning	814
C.4. Problem Management	E.6. ICT Quality Management	816
C.3. Service Delivery	E.7. Business Change Management	817
D.3. Education and Training Provision	E.5. Process Improvement	817
A.3. Business Plan Development	D.10. Information and Knowledge Management	819
D.7. Data Science and Analytics	D.9. Personnel Development	821
A.3. Business Plan Development	E.8. Information Security Management	821
C.2. Change Support	E.6. ICT Quality Management	822
A.3. Business Plan Development	E.3. Risk Management	823
A.10. User Experience	C.2. Change Support	825
D.7. Data Science and Analytics	E.7. Business Change Management	827
C.1. User Support	E.6. ICT Quality Management	834
A.6. Application Design	E.5. Process Improvement	838
A.10. User Experience	D.9. Personnel Development	844
B.6. ICT Systems Engineering	D.7. Data Science and Analytics	845
C.3. Service Delivery	D.7. Data Science and Analytics	849
E.1. Forecast Development	E.2. Project and Portfolio Management	850
D.3. Education and Training Provision	E.9. Information Systems Governance	850
A.2. Service Level Management	B.4. Solution Deployment	852
C.1. User Support	D.9. Personnel Development	853
B.4. Solution Deployment	D.7. Data Science and Analytics	854
A.3. Business Plan Development	A.9. Innovating	863
A.2. Service Level Management	E.5. Process Improvement	864
A.7. Technology Trend Monitoring	E.9. Information Systems Governance	866
B.2. Component Integration	C.2. Change Support	867
A.2. Service Level Management	C.5. Systems Management	869
B.3. Testing	E.5. Process Improvement	870
B.6. ICT Systems Engineering	C.1. User Support	870
A.9. Innovating	C.3. Service Delivery	871
A.2. Service Level Management	C.2. Change Support	874
D.10. Information and Knowledge Management	D.8. Contract Management	875
A.7. Technology Trend Monitoring	C.5. Systems Management	878
D.9. Personnel Development	E.7. Business Change Management	880
A.2. Service Level Management	B.5. Documentation Production	881
A.7. Technology Trend Monitoring	E.7. Business Change Management	882
C.4. Problem Management	D.3. Education and Training Provision	883
E.7. Business Change Management	E.9. Information Systems Governance	886
A.10. User Experience	D.7. Data Science and Analytics	894
C.5. Systems Management	E.5. Process Improvement	895
D.8. Contract Management	E.2. Project and Portfolio Management	895
A.1. IS and Business Strategy Alignment	D.8. Contract Management	896
A.10. User Experience	E.6. ICT Quality Management	897
B.6. ICT Systems Engineering	E.6. ICT Quality Management	901
B.4. Solution Deployment	E.6. ICT Quality Management	901
A.6. Application Design	B.5. Documentation Production	903
A.4. Product / Service Planning	E.6. ICT Quality Management	903
B.2. Component Integration	C.4. Problem Management	905
A.1. IS and Business Strategy Alignment	D.2. ICT Quality Strategy Development	908
A.7. Technology Trend Monitoring	E.5. Process Improvement	912
C.2. Change Support	D.9. Personnel Development	912
A.10. User Experience	A.7. Technology Trend Monitoring	914
B.1. Application Development	E.6. ICT Quality Management	919
B.2. Component Integration	E.5. Process Improvement	926
A.7. Technology Trend Monitoring	D.9. Personnel Development	927
D.9. Personnel Development	E.5. Process Improvement	928
E.6. ICT Quality Management	E.9. Information Systems Governance	928
A.6. Application Design	B.4. Solution Deployment	930
A.4. Product / Service Planning	B.6. ICT Systems Engineering	931
D.2. ICT Quality Strategy Development	E.8. Information Security Management	932
D.8. Contract Management	E.3. Risk Management	936
A.2. Service Level Management	C.4. Problem Management	939
C.2. Change Support	E.9. Information Systems Governance	942
C.2. Change Support	E.7. Business Change Management	942
A.4. Product / Service Planning	D.3. Education and Training Provision	944
A.6. Application Design	D.10. Information and Knowledge Management	945
C.2. Change Support	D.3. Education and Training Provision	947
A.6. Application Design	B.3. Testing	947
A.7. Technology Trend Monitoring	D.3. Education and Training Provision	948
A.10. User Experience	C.4. Problem Management	950
A.9. Innovating	B.4. Solution Deployment	951
A.3. Business Plan Development	D.11. Needs Identification	952
A.6. Application Design	E.3. Risk Management	957
D.8. Contract Management	E.8. Information Security Management	957
A.9. Innovating	D.3. Education and Training Provision	959
A.9. Innovating	B.6. ICT Systems Engineering	964
E.5. Process Improvement	E.9. Information Systems Governance	973
A.4. Product / Service Planning	C.4. Problem Management	979
A.10. User Experience	D.3. Education and Training Provision	980
A.10. User Experience	A.2. Service Level Management	981
C.3. Service Delivery	D.9. Personnel Development	985
A.4. Product / Service Planning	B.1. Application Development	989
C.4. Problem Management	E.5. Process Improvement	995
B.3. Testing	D.10. Information and Knowledge Management	996
C.3. Service Delivery	D.3. Education and Training Provision	996
A.7. Technology Trend Monitoring	B.1. Application Development	1011
B.3. Testing	C.4. Problem Management	1015
A.10. User Experience	B.4. Solution Deployment	1016
D.10. Information and Knowledge Management	D.2. ICT Quality Strategy Development	1027
A.7. Technology Trend Monitoring	C.2. Change Support	1033
D.7. Data Science and Analytics	E.5. Process Improvement	1035
B.5. Documentation Production	E.7. Business Change Management	1036
A.9. Innovating	E.5. Process Improvement	1040
A.4. Product / Service Planning	D.9. Personnel Development	1041
A.4. Product / Service Planning	D.7. Data Science and Analytics	1045
B.3. Testing	C.3. Service Delivery	1047
A.7. Technology Trend Monitoring	C.4. Problem Management	1047
A.9. Innovating	D.9. Personnel Development	1050
E.1. Forecast Development	E.4. Relationship Management	1056
A.7. Technology Trend Monitoring	B.4. Solution Deployment	1057
A.3. Business Plan Development	D.1. Information Security Strategy Development	1060
B.2. Component Integration	D.10. Information and Knowledge Management	1062
A.4. Product / Service Planning	B.4. Solution Deployment	1066
D.11. Needs Identification	D.2. ICT Quality Strategy Development	1071
A.9. Innovating	E.7. Business Change Management	1074
C.1. User Support	D.3. Education and Training Provision	1077
A.6. Application Design	E.2. Project and Portfolio Management	1082
A.2. Service Level Management	D.10. Information and Knowledge Management	1083
A.3. Business Plan Development	E.2. Project and Portfolio Management	1098
B.6. ICT Systems Engineering	E.5. Process Improvement	1109
A.1. IS and Business Strategy Alignment	B.3. Testing	1116
B.1. Application Development	C.3. Service Delivery	1120
B.2. Component Integration	C.5. Systems Management	1126
A.7. Technology Trend Monitoring	C.3. Service Delivery	1130
B.2. Component Integration	B.5. Documentation Production	1130
A.1. IS and Business Strategy Alignment	A.6. Application Design	1137
C.3. Service Delivery	E.6. ICT Quality Management	1149
A.10. User Experience	B.1. Application Development	1150
B.4. Solution Deployment	C.1. User Support	1150
D.2. ICT Quality Strategy Development	E.2. Project and Portfolio Management	1155
A.2. Service Level Management	C.1. User Support	1156
A.10. User Experience	A.6. Application Design	1157
C.1. User Support	E.5. Process Improvement	1158
A.4. Product / Service Planning	E.7. Business Change Management	1158
B.1. Application Development	D.7. Data Science and Analytics	1162
A.5. Architecture Design	C.1. User Support	1164
B.3. Testing	E.2. Project and Portfolio Management	1174
B.2. Component Integration	E.3. Risk Management	1181
B.4. Solution Deployment	E.5. Process Improvement	1181
A.10. User Experience	E.5. Process Improvement	1182
B.5. Documentation Production	D.9. Personnel Development	1185
C.1. User Support	C.5. Systems Management	1190
B.6. ICT Systems Engineering	C.2. Change Support	1190
A.4. Product / Service Planning	C.1. User Support	1193
B.5. Documentation Production	C.5. Systems Management	1193
B.1. Application Development	E.5. Process Improvement	1197
A.5. Architecture Design	D.9. Personnel Development	1202
D.1. Information Security Strategy Development	D.8. Contract Management	1208
A.2. Service Level Management	A.4. Product / Service Planning	1211
C.2. Change Support	E.5. Process Improvement	1214
A.6. Application Design	D.11. Needs Identification	1214
A.5. Architecture Design	D.3. Education and Training Provision	1221
A.9. Innovating	B.1. Application Development	1227
B.2. Component Integration	C.3. Service Delivery	1233
A.2. Service Level Management	E.3. Risk Management	1234
D.11. Needs Identification	E.9. Information Systems Governance	1238
A.7. Technology Trend Monitoring	B.6. ICT Systems Engineering	1238
B.4. Solution Deployment	C.2. Change Support	1239
D.1. Information Security Strategy Development	D.2. ICT Quality Strategy Development	1245
B.2. Component Integration	B.3. Testing	1251
A.10. User Experience	A.9. Innovating	1251
A.10. User Experience	A.5. Architecture Design	1256
B.3. Testing	E.3. Risk Management	1257
B.3. Testing	D.11. Needs Identification	1260
A.2. Service Level Management	A.5. Architecture Design	1266
A.6. Application Design	B.1. Application Development	1267
C.5. Systems Management	E.2. Project and Portfolio Management	1268
D.3. Education and Training Provision	E.2. Project and Portfolio Management	1271
E.2. Project and Portfolio Management	E.9. Information Systems Governance	1271
E.5. Process Improvement	E.7. Business Change Management	1271
C.2. Change Support	C.5. Systems Management	1277
A.7. Technology Trend Monitoring	D.7. Data Science and Analytics	1284
A.4. Product / Service Planning	C.2. Change Support	1290
A.5. Architecture Design	B.3. Testing	1294
B.3. Testing	B.4. Solution Deployment	1296
B.3. Testing	B.6. ICT Systems Engineering	1297
B.5. Documentation Production	E.6. ICT Quality Management	1298
C.1. User Support	C.2. Change Support	1298
B.4. Solution Deployment	C.4. Problem Management	1303
A.4. Product / Service Planning	A.7. Technology Trend Monitoring	1308
B.1. Application Development	D.10. Information and Knowledge Management	1308
A.10. User Experience	E.3. Risk Management	1313
A.5. Architecture Design	E.7. Business Change Management	1318
A.1. IS and Business Strategy Alignment	B.2. Component Integration	1319
B.1. Application Development	E.3. Risk Management	1326
C.5. Systems Management	D.10. Information and Knowledge Management	1333
D.2. ICT Quality Strategy Development	E.4. Relationship Management	1337
D.10. Information and Knowledge Management	E.6. ICT Quality Management	1357
B.3. Testing	B.5. Documentation Production	1358
B.5. Documentation Production	E.9. Information Systems Governance	1374
A.5. Architecture Design	A.6. Application Design	1375
A.4. Product / Service Planning	C.3. Service Delivery	1377
A.5. Architecture Design	E.6. ICT Quality Management	1379
B.6. ICT Systems Engineering	C.4. Problem Management	1382
B.5. Documentation Production	B.6. ICT Systems Engineering	1386
A.5. Architecture Design	D.7. Data Science and Analytics	1390
C.5. Systems Management	D.11. Needs Identification	1391
A.4. Product / Service Planning	E.5. Process Improvement	1394
C.4. Problem Management	E.2. Project and Portfolio Management	1394
A.9. Innovating	D.7. Data Science and Analytics	1404
B.2. Component Integration	D.11. Needs Identification	1405
A.3. Business Plan Development	E.4. Relationship Management	1407
A.1. IS and Business Strategy Alignment	A.3. Business Plan Development	1415
C.3. Service Delivery	E.5. Process Improvement	1418
D.8. Contract Management	E.4. Relationship Management	1422
A.2. Service Level Management	E.2. Project and Portfolio Management	1428
B.2. Component Integration	E.2. Project and Portfolio Management	1430
B.5. Documentation Production	D.3. Education and Training Provision	1431
B.4. Solution Deployment	D.10. Information and Knowledge Management	1434
A.5. Architecture Design	E.9. Information Systems Governance	1436
A.9. Innovating	B.5. Documentation Production	1436
A.1. IS and Business Strategy Alignment	C.1. User Support	1444
A.6. Application Design	E.8. Information Security Management	1460
B.5. Documentation Production	D.7. Data Science and Analytics	1462
A.2. Service Level Management	D.11. Needs Identification	1465
A.6. Application Design	D.1. Information Security Strategy Development	1466
A.10. User Experience	C.3. Service Delivery	1475
A.1. IS and Business Strategy Alignment	E.6. ICT Quality Management	1478
A.2. Service Level Management	C.3. Service Delivery	1491
B.4. Solution Deployment	C.5. Systems Management	1493
B.6. ICT Systems Engineering	D.10. Information and Knowledge Management	1494
B.1. Application Development	B.5. Documentation Production	1498
A.10. User Experience	B.5. Documentation Production	1500
B.4. Solution Deployment	B.5. Documentation Production	1507
A.6. Application Design	E.4. Relationship Management	1510
A.4. Product / Service Planning	A.9. Innovating	1512
A.1. IS and Business Strategy Alignment	C.5. Systems Management	1517
E.5. Process Improvement	E.6. ICT Quality Management	1522
A.1. IS and Business Strategy Alignment	A.2. Service Level Management	1523
D.11. Needs Identification	E.6. ICT Quality Management	1534
A.10. User Experience	A.4. Product / Service Planning	1536
A.7. Technology Trend Monitoring	B.5. Documentation Production	1556
C.1. User Support	E.2. Project and Portfolio Management	1561
C.4. Problem Management	C.5. Systems Management	1566
E.3. Risk Management	E.7. Business Change Management	1566
D.10. Information and Knowledge Management	E.7. Business Change Management	1569
A.10. User Experience	D.10. Information and Knowledge Management	1570
B.1. Application Development	B.2. Component Integration	1587
D.9. Personnel Development	E.2. Project and Portfolio Management	1595
B.3. Testing	E.4. Relationship Management	1603
A.10. User Experience	A.1. IS and Business Strategy Alignment	1624
B.5. Documentation Production	E.5. Process Improvement	1642
A.1. IS and Business Strategy Alignment	B.1. Application Development	1644
B.4. Solution Deployment	E.3. Risk Management	1651
A.5. Architecture Design	B.2. Component Integration	1653
A.5. Architecture Design	A.9. Innovating	1666
E.2. Project and Portfolio Management	E.6. ICT Quality Management	1668
B.5. Documentation Production	C.4. Problem Management	1671
D.11. Needs Identification	E.7. Business Change Management	1671
B.3. Testing	D.1. Information Security Strategy Development	1674
D.10. Information and Knowledge Management	D.9. Personnel Development	1677
C.5. Systems Management	E.3. Risk Management	1686
B.1. Application Development	B.6. ICT Systems Engineering	1692
B.1. Application Development	B.3. Testing	1697
A.5. Architecture Design	E.5. Process Improvement	1706
A.5. Architecture Design	C.5. Systems Management	1706
A.5. Architecture Design	C.4. Problem Management	1706
B.3. Testing	E.8. Information Security Management	1729
A.2. Service Level Management	D.1. Information Security Strategy Development	1730
E.7. Business Change Management	E.8. Information Security Management	1732
C.1. User Support	D.10. Information and Knowledge Management	1737
B.2. Component Integration	E.4. Relationship Management	1737
A.5. Architecture Design	B.1. Application Development	1739
D.7. Data Science and Analytics	E.2. Project and Portfolio Management	1740
C.1. User Support	E.3. Risk Management	1740
B.6. ICT Systems Engineering	D.11. Needs Identification	1744
C.2. Change Support	C.4. Problem Management	1745
A.2. Service Level Management	E.8. Information Security Management	1755
A.4. Product / Service Planning	B.5. Documentation Production	1757
A.1. IS and Business Strategy Alignment	D.9. Personnel Development	1758
A.1. IS and Business Strategy Alignment	D.3. Education and Training Provision	1775
A.10. User Experience	E.2. Project and Portfolio Management	1781
A.1. IS and Business Strategy Alignment	C.4. Problem Management	1782
B.6. ICT Systems Engineering	E.2. Project and Portfolio Management	1783
B.1. Application Development	D.11. Needs Identification	1783
B.2. Component Integration	D.1. Information Security Strategy Development	1799
A.10. User Experience	C.1. User Support	1799
B.6. ICT Systems Engineering	C.3. Service Delivery	1805
A.1. IS and Business Strategy Alignment	B.4. Solution Deployment	1807
D.9. Personnel Development	E.3. Risk Management	1811
C.4. Problem Management	D.10. Information and Knowledge Management	1811
B.6. ICT Systems Engineering	C.5. Systems Management	1812
B.1. Application Development	E.2. Project and Portfolio Management	1816
B.2. Component Integration	E.8. Information Security Management	1819
C.1. User Support	C.4. Problem Management	1820
B.5. Documentation Production	C.1. User Support	1827
D.7. Data Science and Analytics	E.3. Risk Management	1827
A.5. Architecture Design	C.2. Change Support	1827
A.7. Technology Trend Monitoring	E.2. Project and Portfolio Management	1844
A.1. IS and Business Strategy Alignment	B.6. ICT Systems Engineering	1848
E.3. Risk Management	E.6. ICT Quality Management	1853
C.4. Problem Management	D.11. Needs Identification	1856
B.2. Component Integration	B.6. ICT Systems Engineering	1865
B.1. Application Development	B.4. Solution Deployment	1866
B.6. ICT Systems Engineering	E.3. Risk Management	1873
C.5. Systems Management	E.4. Relationship Management	1876
A.9. Innovating	D.10. Information and Knowledge Management	1883
D.11. Needs Identification	D.9. Personnel Development	1886
D.10. Information and Knowledge Management	E.5. Process Improvement	1889
B.4. Solution Deployment	E.2. Project and Portfolio Management	1892
C.2. Change Support	C.3. Service Delivery	1894
B.4. Solution Deployment	C.3. Service Delivery	1896
B.2. Component Integration	B.4. Solution Deployment	1896
D.10. Information and Knowledge Management	E.9. Information Systems Governance	1902
A.1. IS and Business Strategy Alignment	D.7. Data Science and Analytics	1904
C.2. Change Support	E.2. Project and Portfolio Management	1905
A.9. Innovating	E.3. Risk Management	1908
D.11. Needs Identification	D.3. Education and Training Provision	1916
A.4. Product / Service Planning	A.5. Architecture Design	1918
B.5. Documentation Production	C.3. Service Delivery	1945
B.4. Solution Deployment	D.11. Needs Identification	1964
C.2. Change Support	D.11. Needs Identification	1964
B.5. Documentation Production	C.2. Change Support	1969
A.1. IS and Business Strategy Alignment	E.9. Information Systems Governance	1980
D.10. Information and Knowledge Management	D.3. Education and Training Provision	1991
A.2. Service Level Management	E.4. Relationship Management	1996
D.11. Needs Identification	D.7. Data Science and Analytics	2008
A.1. IS and Business Strategy Alignment	E.7. Business Change Management	2014
A.7. Technology Trend Monitoring	A.9. Innovating	2021
B.1. Application Development	E.8. Information Security Management	2021
A.5. Architecture Design	B.4. Solution Deployment	2033
D.1. Information Security Strategy Development	E.7. Business Change Management	2039
A.1. IS and Business Strategy Alignment	E.5. Process Improvement	2052
A.7. Technology Trend Monitoring	D.11. Needs Identification	2053
C.2. Change Support	D.10. Information and Knowledge Management	2067
C.3. Service Delivery	D.10. Information and Knowledge Management	2071
D.1. Information Security Strategy Development	E.6. ICT Quality Management	2079
D.9. Personnel Development	E.8. Information Security Management	2086
A.5. Architecture Design	C.3. Service Delivery	2089
B.1. Application Development	D.1. Information Security Strategy Development	2102
A.9. Innovating	E.2. Project and Portfolio Management	2105
A.4. Product / Service Planning	D.10. Information and Knowledge Management	2107
C.3. Service Delivery	E.2. Project and Portfolio Management	2113
D.7. Data Science and Analytics	E.8. Information Security Management	2114
B.4. Solution Deployment	B.6. ICT Systems Engineering	2119
D.3. Education and Training Provision	E.3. Risk Management	2122
C.3. Service Delivery	C.5. Systems Management	2135
A.10. User Experience	D.1. Information Security Strategy Development	2137
A.10. User Experience	E.8. Information Security Management	2148
E.2. Project and Portfolio Management	E.7. Business Change Management	2152
A.7. Technology Trend Monitoring	D.10. Information and Knowledge Management	2157
D.11. Needs Identification	E.5. Process Improvement	2162
D.3. Education and Training Provision	D.9. Personnel Development	2207
E.3. Risk Management	E.5. Process Improvement	2236
B.1. Application Development	E.4. Relationship Management	2238
A.9. Innovating	D.11. Needs Identification	2245
A.5. Architecture Design	B.6. ICT Systems Engineering	2250
A.4. Product / Service Planning	E.3. Risk Management	2254
A.1. IS and Business Strategy Alignment	C.3. Service Delivery	2266
B.6. ICT Systems Engineering	E.4. Relationship Management	2268
C.4. Problem Management	E.3. Risk Management	2290
A.9. Innovating	E.8. Information Security Management	2292
A.5. Architecture Design	B.5. Documentation Production	2298
E.6. ICT Quality Management	E.8. Information Security Management	2299
C.5. Systems Management	D.1. Information Security Strategy Development	2306
D.10. Information and Knowledge Management	D.7. Data Science and Analytics	2336
A.1. IS and Business Strategy Alignment	C.2. Change Support	2344
C.3. Service Delivery	C.4. Problem Management	2379
A.5. Architecture Design	A.7. Technology Trend Monitoring	2400
E.4. Relationship Management	E.6. ICT Quality Management	2406
B.4. Solution Deployment	E.4. Relationship Management	2409
C.2. Change Support	E.3. Risk Management	2411
E.4. Relationship Management	E.9. Information Systems Governance	2412
C.5. Systems Management	E.8. Information Security Management	2420
D.1. Information Security Strategy Development	D.9. Personnel Development	2431
D.3. Education and Training Provision	E.8. Information Security Management	2459
C.3. Service Delivery	E.3. Risk Management	2465
B.4. Solution Deployment	D.1. Information Security Strategy Development	2469
A.1. IS and Business Strategy Alignment	A.9. Innovating	2501
B.5. Documentation Production	E.2. Project and Portfolio Management	2501
B.4. Solution Deployment	E.8. Information Security Management	2515
E.3. Risk Management	E.9. Information Systems Governance	2517
C.1. User Support	D.1. Information Security Strategy Development	2519
D.1. Information Security Strategy Development	E.9. Information Systems Governance	2522
E.2. Project and Portfolio Management	E.5. Process Improvement	2522
C.1. User Support	C.3. Service Delivery	2523
E.8. Information Security Management	E.9. Information Systems Governance	2540
C.1. User Support	D.11. Needs Identification	2554
A.7. Technology Trend Monitoring	E.3. Risk Management	2571
A.10. User Experience	D.11. Needs Identification	2574
E.4. Relationship Management	E.7. Business Change Management	2580
A.9. Innovating	D.1. Information Security Strategy Development	2582
A.4. Product / Service Planning	D.11. Needs Identification	2605
A.4. Product / Service Planning	E.8. Information Security Management	2613
C.3. Service Delivery	D.11. Needs Identification	2617
C.4. Problem Management	E.4. Relationship Management	2620
D.9. Personnel Development	E.4. Relationship Management	2645
B.6. ICT Systems Engineering	D.1. Information Security Strategy Development	2646
C.1. User Support	E.8. Information Security Management	2646
D.1. Information Security Strategy Development	D.7. Data Science and Analytics	2652
D.1. Information Security Strategy Development	D.3. Education and Training Provision	2670
D.1. Information Security Strategy Development	E.5. Process Improvement	2691
B.6. ICT Systems Engineering	E.8. Information Security Management	2705
A.4. Product / Service Planning	E.2. Project and Portfolio Management	2705
D.3. Education and Training Provision	E.4. Relationship Management	2712
E.5. Process Improvement	E.8. Information Security Management	2712
D.7. Data Science and Analytics	E.4. Relationship Management	2736
C.4. Problem Management	D.1. Information Security Strategy Development	2765
C.2. Change Support	E.8. Information Security Management	2826
A.7. Technology Trend Monitoring	E.4. Relationship Management	2886
C.2. Change Support	E.4. Relationship Management	2891
C.4. Problem Management	E.8. Information Security Management	2894
A.4. Product / Service Planning	D.1. Information Security Strategy Development	2966
A.5. Architecture Design	D.11. Needs Identification	2971
A.1. IS and Business Strategy Alignment	A.7. Technology Trend Monitoring	2987
A.7. Technology Trend Monitoring	E.8. Information Security Management	2989
C.2. Change Support	D.1. Information Security Strategy Development	2997
A.5. Architecture Design	E.2. Project and Portfolio Management	3005
A.1. IS and Business Strategy Alignment	B.5. Documentation Production	3030
A.7. Technology Trend Monitoring	D.1. Information Security Strategy Development	3094
D.10. Information and Knowledge Management	E.2. Project and Portfolio Management	3100
B.5. Documentation Production	D.11. Needs Identification	3116
A.9. Innovating	E.4. Relationship Management	3122
A.1. IS and Business Strategy Alignment	A.4. Product / Service Planning	3126
A.5. Architecture Design	D.10. Information and Knowledge Management	3138
B.5. Documentation Production	D.10. Information and Knowledge Management	3160
A.10. User Experience	E.4. Relationship Management	3287
E.4. Relationship Management	E.5. Process Improvement	3302
C.3. Service Delivery	D.1. Information Security Strategy Development	3321
C.1. User Support	E.4. Relationship Management	3423
C.3. Service Delivery	E.8. Information Security Management	3440
B.5. Documentation Production	E.3. Risk Management	3473
C.3. Service Delivery	E.4. Relationship Management	3522
E.2. Project and Portfolio Management	E.3. Risk Management	3528
A.4. Product / Service Planning	E.4. Relationship Management	3607
D.11. Needs Identification	E.2. Project and Portfolio Management	3801
D.10. Information and Knowledge Management	D.11. Needs Identification	3813
A.5. Architecture Design	E.3. Risk Management	3881
D.11. Needs Identification	E.3. Risk Management	3888
A.1. IS and Business Strategy Alignment	D.11. Needs Identification	4014
A.5. Architecture Design	E.4. Relationship Management	4063
A.1. IS and Business Strategy Alignment	E.2. Project and Portfolio Management	4080
B.5. Documentation Production	E.8. Information Security Management	4093
E.2. Project and Portfolio Management	E.8. Information Security Management	4168
A.1. IS and Business Strategy Alignment	D.10. Information and Knowledge Management	4217
B.5. Documentation Production	D.1. Information Security Strategy Development	4233
D.1. Information Security Strategy Development	E.2. Project and Portfolio Management	4479
B.5. Documentation Production	E.4. Relationship Management	4614
A.1. IS and Business Strategy Alignment	A.5. Architecture Design	4635
D.10. Information and Knowledge Management	E.3. Risk Management	4680
A.5. Architecture Design	E.8. Information Security Management	4705
A.5. Architecture Design	D.1. Information Security Strategy Development	4822
D.11. Needs Identification	E.8. Information Security Management	4838
A.1. IS and Business Strategy Alignment	E.3. Risk Management	5040
D.10. Information and Knowledge Management	E.8. Information Security Management	5358
D.11. Needs Identification	D.1. Information Security Strategy Development	5377
D.10. Information and Knowledge Management	E.4. Relationship Management	5476
A.1. IS and Business Strategy Alignment	E.8. Information Security Management	5519
E.2. Project and Portfolio Management	E.4. Relationship Management	5724
A.1. IS and Business Strategy Alignment	E.4. Relationship Management	5799
A.1. IS and Business Strategy Alignment	D.1. Information Security Strategy Development	6016
E.3. Risk Management	E.4. Relationship Management	6258
D.10. Information and Knowledge Management	D.1. Information Security Strategy Development	6327
D.11. Needs Identification	E.4. Relationship Management	6708
D.1. Information Security Strategy Development	E.3. Risk Management	6848
E.3. Risk Management	E.8. Information Security Management	7081
E.4. Relationship Management	E.8. Information Security Management	7369
D.1. Information Security Strategy Development	E.4. Relationship Management	7529
D.1. Information Security Strategy Development	E.8. Information Security Management	8244

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