| D.4. Purchasing | D.5. Sales Development | 2 |
| A.6. Application Design | D.6. Digital Marketing | 2 |
| C.5. Systems Management | D.6. Digital Marketing | 3 |
| B.2. Component Integration | D.6. Digital Marketing | 4 |
| A.5. Architecture Design | D.6. Digital Marketing | 4 |
| C.4. Problem Management | D.6. Digital Marketing | 4 |
| D.2. ICT Quality Strategy Development | D.6. Digital Marketing | 5 |
| B.3. Testing | D.6. Digital Marketing | 5 |
| C.2. Change Support | D.6. Digital Marketing | 6 |
| B.6. ICT Systems Engineering | D.6. Digital Marketing | 6 |
| D.6. Digital Marketing | E.9. Information Systems Governance | 6 |
| D.6. Digital Marketing | D.8. Contract Management | 7 |
| B.4. Solution Deployment | D.6. Digital Marketing | 7 |
| A.2. Service Level Management | D.6. Digital Marketing | 8 |
| D.6. Digital Marketing | E.6. ICT Quality Management | 9 |
| A.8. Sustainability Management | D.6. Digital Marketing | 9 |
| D.6. Digital Marketing | E.3. Risk Management | 13 |
| B.1. Application Development | D.6. Digital Marketing | 13 |
| D.3. Education and Training Provision | D.6. Digital Marketing | 14 |
| D.6. Digital Marketing | D.9. Personnel Development | 14 |
| C.3. Service Delivery | D.6. Digital Marketing | 15 |
| A.6. Application Design | D.5. Sales Development | 16 |
| C.5. Systems Management | D.5. Sales Development | 16 |
| D.5. Sales Development | E.9. Information Systems Governance | 17 |
| A.8. Sustainability Management | D.5. Sales Development | 18 |
| D.10. Information and Knowledge Management | D.6. Digital Marketing | 20 |
| C.1. User Support | D.6. Digital Marketing | 21 |
| B.3. Testing | D.5. Sales Development | 22 |
| D.6. Digital Marketing | E.5. Process Improvement | 23 |
| D.6. Digital Marketing | E.7. Business Change Management | 24 |
| D.6. Digital Marketing | E.8. Information Security Management | 24 |
| D.6. Digital Marketing | D.7. Data Science and Analytics | 24 |
| A.6. Application Design | D.4. Purchasing | 25 |
| B.3. Testing | D.4. Purchasing | 27 |
| B.2. Component Integration | D.5. Sales Development | 27 |
| D.5. Sales Development | D.6. Digital Marketing | 27 |
| D.4. Purchasing | D.7. Data Science and Analytics | 30 |
| A.6. Application Design | A.8. Sustainability Management | 30 |
| A.1. IS and Business Strategy Alignment | D.6. Digital Marketing | 30 |
| D.1. Information Security Strategy Development | D.6. Digital Marketing | 31 |
| A.8. Sustainability Management | D.4. Purchasing | 31 |
| A.7. Technology Trend Monitoring | D.4. Purchasing | 32 |
| A.3. Business Plan Development | D.6. Digital Marketing | 33 |
| A.7. Technology Trend Monitoring | D.6. Digital Marketing | 33 |
| A.8. Sustainability Management | C.5. Systems Management | 34 |
| D.3. Education and Training Provision | D.4. Purchasing | 35 |
| D.5. Sales Development | E.5. Process Improvement | 36 |
| B.1. Application Development | D.4. Purchasing | 37 |
| D.6. Digital Marketing | E.1. Forecast Development | 37 |
| B.6. ICT Systems Engineering | D.5. Sales Development | 37 |
| D.5. Sales Development | E.6. ICT Quality Management | 38 |
| B.2. Component Integration | D.4. Purchasing | 42 |
| D.4. Purchasing | E.9. Information Systems Governance | 42 |
| D.3. Education and Training Provision | D.5. Sales Development | 42 |
| D.2. ICT Quality Strategy Development | D.5. Sales Development | 42 |
| D.4. Purchasing | E.1. Forecast Development | 43 |
| C.4. Problem Management | D.5. Sales Development | 44 |
| A.8. Sustainability Management | B.2. Component Integration | 45 |
| A.9. Innovating | D.4. Purchasing | 47 |
| D.4. Purchasing | D.9. Personnel Development | 47 |
| C.4. Problem Management | D.4. Purchasing | 48 |
| C.5. Systems Management | D.4. Purchasing | 48 |
| C.2. Change Support | D.5. Sales Development | 48 |
| B.6. ICT Systems Engineering | D.4. Purchasing | 49 |
| B.4. Solution Deployment | D.4. Purchasing | 50 |
| B.5. Documentation Production | D.6. Digital Marketing | 50 |
| A.10. User Experience | D.4. Purchasing | 51 |
| A.8. Sustainability Management | B.6. ICT Systems Engineering | 52 |
| A.3. Business Plan Development | D.4. Purchasing | 53 |
| B.1. Application Development | D.5. Sales Development | 53 |
| A.8. Sustainability Management | C.4. Problem Management | 55 |
| B.4. Solution Deployment | D.5. Sales Development | 55 |
| A.4. Product / Service Planning | D.6. Digital Marketing | 56 |
| A.8. Sustainability Management | B.4. Solution Deployment | 57 |
| A.2. Service Level Management | A.8. Sustainability Management | 57 |
| A.8. Sustainability Management | B.3. Testing | 57 |
| D.5. Sales Development | D.7. Data Science and Analytics | 58 |
| D.5. Sales Development | D.9. Personnel Development | 60 |
| A.8. Sustainability Management | C.3. Service Delivery | 62 |
| A.8. Sustainability Management | D.2. ICT Quality Strategy Development | 62 |
| D.4. Purchasing | E.6. ICT Quality Management | 65 |
| A.10. User Experience | A.8. Sustainability Management | 65 |
| A.8. Sustainability Management | C.1. User Support | 67 |
| C.2. Change Support | D.4. Purchasing | 68 |
| A.5. Architecture Design | D.5. Sales Development | 69 |
| D.2. ICT Quality Strategy Development | D.4. Purchasing | 69 |
| A.8. Sustainability Management | D.3. Education and Training Provision | 74 |
| D.4. Purchasing | E.7. Business Change Management | 75 |
| D.6. Digital Marketing | E.2. Project and Portfolio Management | 76 |
| A.5. Architecture Design | D.4. Purchasing | 76 |
| A.8. Sustainability Management | B.1. Application Development | 76 |
| A.8. Sustainability Management | E.6. ICT Quality Management | 81 |
| D.5. Sales Development | E.7. Business Change Management | 81 |
| C.1. User Support | D.4. Purchasing | 82 |
| B.5. Documentation Production | D.4. Purchasing | 84 |
| D.4. Purchasing | E.5. Process Improvement | 84 |
| D.10. Information and Knowledge Management | D.5. Sales Development | 85 |
| B.5. Documentation Production | D.5. Sales Development | 86 |
| D.11. Needs Identification | D.6. Digital Marketing | 87 |
| A.8. Sustainability Management | E.9. Information Systems Governance | 87 |
| A.2. Service Level Management | D.5. Sales Development | 88 |
| A.8. Sustainability Management | C.2. Change Support | 94 |
| A.8. Sustainability Management | E.1. Forecast Development | 94 |
| A.9. Innovating | D.6. Digital Marketing | 97 |
| A.5. Architecture Design | A.8. Sustainability Management | 98 |
| D.10. Information and Knowledge Management | D.4. Purchasing | 99 |
| C.5. Systems Management | E.1. Forecast Development | 104 |
| A.8. Sustainability Management | D.8. Contract Management | 109 |
| A.6. Application Design | E.1. Forecast Development | 109 |
| C.3. Service Delivery | D.4. Purchasing | 112 |
| A.8. Sustainability Management | D.9. Personnel Development | 112 |
| D.5. Sales Development | E.3. Risk Management | 113 |
| D.4. Purchasing | E.3. Risk Management | 114 |
| D.5. Sales Development | D.8. Contract Management | 117 |
| A.10. User Experience | D.6. Digital Marketing | 117 |
| A.8. Sustainability Management | E.5. Process Improvement | 119 |
| A.6. Application Design | D.8. Contract Management | 121 |
| A.4. Product / Service Planning | D.4. Purchasing | 123 |
| A.3. Business Plan Development | A.6. Application Design | 126 |
| B.3. Testing | D.8. Contract Management | 129 |
| A.3. Business Plan Development | C.5. Systems Management | 131 |
| A.7. Technology Trend Monitoring | D.5. Sales Development | 131 |
| C.3. Service Delivery | D.5. Sales Development | 132 |
| A.8. Sustainability Management | D.7. Data Science and Analytics | 132 |
| C.4. Problem Management | E.1. Forecast Development | 132 |
| A.3. Business Plan Development | B.3. Testing | 133 |
| A.2. Service Level Management | D.4. Purchasing | 135 |
| D.4. Purchasing | E.8. Information Security Management | 135 |
| A.8. Sustainability Management | E.8. Information Security Management | 137 |
| A.8. Sustainability Management | E.7. Business Change Management | 137 |
| C.1. User Support | D.5. Sales Development | 139 |
| A.7. Technology Trend Monitoring | A.8. Sustainability Management | 140 |
| A.3. Business Plan Development | A.8. Sustainability Management | 142 |
| D.3. Education and Training Provision | E.1. Forecast Development | 148 |
| D.1. Information Security Strategy Development | D.4. Purchasing | 149 |
| D.6. Digital Marketing | E.4. Relationship Management | 152 |
| D.11. Needs Identification | D.4. Purchasing | 155 |
| B.2. Component Integration | E.1. Forecast Development | 158 |
| A.1. IS and Business Strategy Alignment | D.4. Purchasing | 162 |
| A.3. Business Plan Development | B.2. Component Integration | 163 |
| B.2. Component Integration | D.8. Contract Management | 165 |
| B.3. Testing | E.1. Forecast Development | 170 |
| D.2. ICT Quality Strategy Development | E.1. Forecast Development | 173 |
| A.8. Sustainability Management | B.5. Documentation Production | 177 |
| D.5. Sales Development | E.8. Information Security Management | 177 |
| D.1. Information Security Strategy Development | D.5. Sales Development | 177 |
| A.10. User Experience | D.5. Sales Development | 178 |
| A.3. Business Plan Development | C.4. Problem Management | 179 |
| C.1. User Support | E.1. Forecast Development | 179 |
| A.8. Sustainability Management | D.10. Information and Knowledge Management | 181 |
| A.4. Product / Service Planning | D.5. Sales Development | 183 |
| A.3. Business Plan Development | D.5. Sales Development | 184 |
| A.2. Service Level Management | E.1. Forecast Development | 190 |
| D.5. Sales Development | E.1. Forecast Development | 190 |
| A.4. Product / Service Planning | A.8. Sustainability Management | 192 |
| A.8. Sustainability Management | A.9. Innovating | 193 |
| D.4. Purchasing | E.2. Project and Portfolio Management | 195 |
| A.9. Innovating | D.5. Sales Development | 196 |
| B.6. ICT Systems Engineering | E.1. Forecast Development | 197 |
| B.1. Application Development | D.8. Contract Management | 200 |
| A.8. Sustainability Management | D.11. Needs Identification | 201 |
| A.3. Business Plan Development | C.1. User Support | 202 |
| D.5. Sales Development | E.2. Project and Portfolio Management | 204 |
| C.5. Systems Management | D.8. Contract Management | 205 |
| B.6. ICT Systems Engineering | D.8. Contract Management | 206 |
| E.1. Forecast Development | E.9. Information Systems Governance | 207 |
| A.8. Sustainability Management | E.3. Risk Management | 209 |
| A.8. Sustainability Management | D.1. Information Security Strategy Development | 209 |
| C.2. Change Support | E.1. Forecast Development | 210 |
| A.3. Business Plan Development | B.6. ICT Systems Engineering | 211 |
| A.2. Service Level Management | A.3. Business Plan Development | 212 |
| A.3. Business Plan Development | D.2. ICT Quality Strategy Development | 223 |
| D.8. Contract Management | E.1. Forecast Development | 226 |
| D.2. ICT Quality Strategy Development | D.3. Education and Training Provision | 229 |
| B.4. Solution Deployment | D.8. Contract Management | 237 |
| A.3. Business Plan Development | E.6. ICT Quality Management | 237 |
| B.4. Solution Deployment | E.1. Forecast Development | 238 |
| D.4. Purchasing | D.8. Contract Management | 238 |
| D.9. Personnel Development | E.1. Forecast Development | 241 |
| A.1. IS and Business Strategy Alignment | D.5. Sales Development | 244 |
| D.4. Purchasing | E.4. Relationship Management | 244 |
| A.8. Sustainability Management | E.2. Project and Portfolio Management | 247 |
| C.3. Service Delivery | E.1. Forecast Development | 247 |
| A.3. Business Plan Development | B.4. Solution Deployment | 263 |
| D.2. ICT Quality Strategy Development | E.9. Information Systems Governance | 264 |
| A.1. IS and Business Strategy Alignment | A.8. Sustainability Management | 266 |
| D.7. Data Science and Analytics | D.8. Contract Management | 273 |
| E.1. Forecast Development | E.6. ICT Quality Management | 282 |
| A.7. Technology Trend Monitoring | D.8. Contract Management | 284 |
| A.10. User Experience | E.1. Forecast Development | 291 |
| B.3. Testing | E.9. Information Systems Governance | 293 |
| A.6. Application Design | E.9. Information Systems Governance | 295 |
| A.3. Business Plan Development | C.3. Service Delivery | 295 |
| A.10. User Experience | D.8. Contract Management | 309 |
| A.3. Business Plan Development | D.8. Contract Management | 311 |
| D.8. Contract Management | E.6. ICT Quality Management | 314 |
| A.3. Business Plan Development | D.3. Education and Training Provision | 318 |
| B.2. Component Integration | E.9. Information Systems Governance | 318 |
| A.10. User Experience | A.3. Business Plan Development | 319 |
| C.4. Problem Management | D.8. Contract Management | 324 |
| B.3. Testing | E.7. Business Change Management | 326 |
| A.3. Business Plan Development | B.1. Application Development | 326 |
| A.9. Innovating | D.8. Contract Management | 329 |
| D.2. ICT Quality Strategy Development | D.8. Contract Management | 342 |
| B.5. Documentation Production | E.1. Forecast Development | 343 |
| A.5. Architecture Design | E.1. Forecast Development | 344 |
| B.1. Application Development | E.1. Forecast Development | 346 |
| A.6. Application Design | E.7. Business Change Management | 353 |
| A.7. Technology Trend Monitoring | D.2. ICT Quality Strategy Development | 356 |
| B.1. Application Development | E.9. Information Systems Governance | 358 |
| A.6. Application Design | D.2. ICT Quality Strategy Development | 360 |
| C.5. Systems Management | D.2. ICT Quality Strategy Development | 360 |
| A.3. Business Plan Development | E.9. Information Systems Governance | 366 |
| A.7. Technology Trend Monitoring | E.1. Forecast Development | 371 |
| E.1. Forecast Development | E.5. Process Improvement | 375 |
| A.8. Sustainability Management | E.4. Relationship Management | 376 |
| B.2. Component Integration | D.3. Education and Training Provision | 378 |
| A.6. Application Design | D.9. Personnel Development | 383 |
| A.2. Service Level Management | D.7. Data Science and Analytics | 385 |
| A.6. Application Design | D.3. Education and Training Provision | 386 |
| A.3. Business Plan Development | E.5. Process Improvement | 387 |
| D.2. ICT Quality Strategy Development | D.9. Personnel Development | 395 |
| D.3. Education and Training Provision | D.8. Contract Management | 402 |
| B.2. Component Integration | D.2. ICT Quality Strategy Development | 411 |
| A.2. Service Level Management | E.9. Information Systems Governance | 413 |
| D.8. Contract Management | D.9. Personnel Development | 414 |
| A.5. Architecture Design | D.8. Contract Management | 415 |
| B.3. Testing | D.2. ICT Quality Strategy Development | 415 |
| B.4. Solution Deployment | E.9. Information Systems Governance | 416 |
| A.2. Service Level Management | A.9. Innovating | 417 |
| C.4. Problem Management | D.2. ICT Quality Strategy Development | 419 |
| D.8. Contract Management | E.5. Process Improvement | 420 |
| A.3. Business Plan Development | C.2. Change Support | 421 |
| C.1. User Support | D.8. Contract Management | 422 |
| A.9. Innovating | D.2. ICT Quality Strategy Development | 426 |
| D.8. Contract Management | E.7. Business Change Management | 428 |
| B.2. Component Integration | D.9. Personnel Development | 431 |
| B.3. Testing | D.9. Personnel Development | 435 |
| B.3. Testing | D.3. Education and Training Provision | 439 |
| D.10. Information and Knowledge Management | E.1. Forecast Development | 439 |
| A.2. Service Level Management | B.3. Testing | 445 |
| A.3. Business Plan Development | E.1. Forecast Development | 446 |
| D.7. Data Science and Analytics | E.1. Forecast Development | 446 |
| C.5. Systems Management | E.7. Business Change Management | 448 |
| D.11. Needs Identification | D.5. Sales Development | 449 |
| A.10. User Experience | E.9. Information Systems Governance | 450 |
| B.2. Component Integration | E.7. Business Change Management | 455 |
| A.3. Business Plan Development | D.9. Personnel Development | 457 |
| D.8. Contract Management | E.9. Information Systems Governance | 457 |
| C.2. Change Support | D.8. Contract Management | 458 |
| A.2. Service Level Management | D.3. Education and Training Provision | 463 |
| B.6. ICT Systems Engineering | D.2. ICT Quality Strategy Development | 463 |
| A.4. Product / Service Planning | E.1. Forecast Development | 475 |
| C.3. Service Delivery | D.8. Contract Management | 477 |
| B.6. ICT Systems Engineering | E.9. Information Systems Governance | 481 |
| A.2. Service Level Management | D.8. Contract Management | 485 |
| D.5. Sales Development | E.4. Relationship Management | 487 |
| A.2. Service Level Management | A.6. Application Design | 490 |
| C.5. Systems Management | E.9. Information Systems Governance | 491 |
| E.1. Forecast Development | E.8. Information Security Management | 493 |
| A.6. Application Design | C.2. Change Support | 493 |
| E.1. Forecast Development | E.7. Business Change Management | 501 |
| A.3. Business Plan Development | B.5. Documentation Production | 502 |
| D.2. ICT Quality Strategy Development | E.7. Business Change Management | 505 |
| B.4. Solution Deployment | D.2. ICT Quality Strategy Development | 509 |
| D.2. ICT Quality Strategy Development | D.7. Data Science and Analytics | 514 |
| B.1. Application Development | D.3. Education and Training Provision | 515 |
| A.3. Business Plan Development | D.7. Data Science and Analytics | 517 |
| A.2. Service Level Management | B.1. Application Development | 523 |
| C.4. Problem Management | E.7. Business Change Management | 525 |
| C.5. Systems Management | D.7. Data Science and Analytics | 525 |
| C.1. User Support | D.2. ICT Quality Strategy Development | 529 |
| C.2. Change Support | D.2. ICT Quality Strategy Development | 538 |
| D.3. Education and Training Provision | E.6. ICT Quality Management | 540 |
| C.1. User Support | E.9. Information Systems Governance | 540 |
| B.1. Application Development | D.2. ICT Quality Strategy Development | 541 |
| A.9. Innovating | E.1. Forecast Development | 543 |
| A.9. Innovating | C.5. Systems Management | 543 |
| A.6. Application Design | C.5. Systems Management | 543 |
| C.5. Systems Management | D.9. Personnel Development | 548 |
| A.3. Business Plan Development | A.7. Technology Trend Monitoring | 551 |
| B.6. ICT Systems Engineering | D.3. Education and Training Provision | 551 |
| E.1. Forecast Development | E.3. Risk Management | 553 |
| E.6. ICT Quality Management | E.7. Business Change Management | 554 |
| A.2. Service Level Management | D.9. Personnel Development | 557 |
| C.5. Systems Management | D.3. Education and Training Provision | 559 |
| A.2. Service Level Management | D.2. ICT Quality Strategy Development | 559 |
| D.9. Personnel Development | E.6. ICT Quality Management | 561 |
| A.6. Application Design | A.7. Technology Trend Monitoring | 566 |
| A.2. Service Level Management | E.7. Business Change Management | 570 |
| A.6. Application Design | C.4. Problem Management | 571 |
| D.1. Information Security Strategy Development | E.1. Forecast Development | 571 |
| A.10. User Experience | D.2. ICT Quality Strategy Development | 573 |
| B.4. Solution Deployment | D.3. Education and Training Provision | 576 |
| B.4. Solution Deployment | D.9. Personnel Development | 588 |
| A.2. Service Level Management | B.2. Component Integration | 590 |
| A.3. Business Plan Development | A.5. Architecture Design | 590 |
| B.1. Application Development | D.9. Personnel Development | 591 |
| A.4. Product / Service Planning | D.8. Contract Management | 594 |
| B.6. ICT Systems Engineering | E.7. Business Change Management | 605 |
| A.9. Innovating | E.9. Information Systems Governance | 608 |
| B.6. ICT Systems Engineering | D.9. Personnel Development | 615 |
| A.2. Service Level Management | A.7. Technology Trend Monitoring | 622 |
| C.1. User Support | E.7. Business Change Management | 626 |
| A.6. Application Design | C.1. User Support | 638 |
| B.3. Testing | C.2. Change Support | 641 |
| A.6. Application Design | D.7. Data Science and Analytics | 642 |
| B.1. Application Development | C.2. Change Support | 648 |
| B.5. Documentation Production | D.8. Contract Management | 649 |
| C.4. Problem Management | E.9. Information Systems Governance | 654 |
| A.6. Application Design | E.6. ICT Quality Management | 655 |
| B.1. Application Development | E.7. Business Change Management | 660 |
| D.9. Personnel Development | E.9. Information Systems Governance | 663 |
| A.4. Product / Service Planning | B.3. Testing | 672 |
| B.4. Solution Deployment | E.7. Business Change Management | 673 |
| C.3. Service Delivery | D.2. ICT Quality Strategy Development | 673 |
| B.2. Component Integration | D.7. Data Science and Analytics | 674 |
| D.2. ICT Quality Strategy Development | E.6. ICT Quality Management | 676 |
| B.2. Component Integration | C.1. User Support | 677 |
| A.3. Business Plan Development | E.7. Business Change Management | 680 |
| A.10. User Experience | B.2. Component Integration | 682 |
| B.5. Documentation Production | D.2. ICT Quality Strategy Development | 684 |
| D.7. Data Science and Analytics | E.9. Information Systems Governance | 685 |
| D.7. Data Science and Analytics | E.6. ICT Quality Management | 697 |
| A.9. Innovating | E.6. ICT Quality Management | 697 |
| A.4. Product / Service Planning | D.2. ICT Quality Strategy Development | 699 |
| A.5. Architecture Design | D.2. ICT Quality Strategy Development | 699 |
| D.2. ICT Quality Strategy Development | E.3. Risk Management | 701 |
| B.3. Testing | C.1. User Support | 701 |
| A.6. Application Design | A.9. Innovating | 703 |
| B.3. Testing | D.7. Data Science and Analytics | 705 |
| D.3. Education and Training Provision | E.7. Business Change Management | 708 |
| C.1. User Support | D.7. Data Science and Analytics | 710 |
| A.9. Innovating | C.4. Problem Management | 716 |
| D.3. Education and Training Provision | D.7. Data Science and Analytics | 716 |
| D.11. Needs Identification | E.1. Forecast Development | 719 |
| A.9. Innovating | C.1. User Support | 720 |
| A.10. User Experience | C.5. Systems Management | 721 |
| A.2. Service Level Management | E.6. ICT Quality Management | 721 |
| C.4. Problem Management | D.7. Data Science and Analytics | 722 |
| A.9. Innovating | B.2. Component Integration | 727 |
| A.7. Technology Trend Monitoring | C.1. User Support | 731 |
| A.10. User Experience | B.6. ICT Systems Engineering | 736 |
| B.1. Application Development | C.4. Problem Management | 737 |
| C.3. Service Delivery | E.9. Information Systems Governance | 740 |
| A.2. Service Level Management | B.6. ICT Systems Engineering | 742 |
| A.7. Technology Trend Monitoring | E.6. ICT Quality Management | 742 |
| B.1. Application Development | C.1. User Support | 743 |
| A.1. IS and Business Strategy Alignment | E.1. Forecast Development | 744 |
| C.2. Change Support | D.7. Data Science and Analytics | 744 |
| A.4. Product / Service Planning | C.5. Systems Management | 745 |
| B.2. Component Integration | E.6. ICT Quality Management | 746 |
| A.6. Application Design | C.3. Service Delivery | 760 |
| C.5. Systems Management | E.6. ICT Quality Management | 763 |
| A.7. Technology Trend Monitoring | B.3. Testing | 764 |
| C.4. Problem Management | D.9. Personnel Development | 779 |
| A.4. Product / Service Planning | E.9. Information Systems Governance | 779 |
| A.10. User Experience | E.7. Business Change Management | 788 |
| A.7. Technology Trend Monitoring | B.2. Component Integration | 789 |
| B.3. Testing | C.5. Systems Management | 792 |
| D.2. ICT Quality Strategy Development | E.5. Process Improvement | 794 |
| A.4. Product / Service Planning | B.2. Component Integration | 797 |
| D.11. Needs Identification | D.8. Contract Management | 798 |
| A.10. User Experience | B.3. Testing | 802 |
| A.6. Application Design | B.2. Component Integration | 804 |
| A.9. Innovating | B.3. Testing | 806 |
| A.4. Product / Service Planning | A.6. Application Design | 807 |
| B.3. Testing | E.6. ICT Quality Management | 807 |
| A.6. Application Design | B.6. ICT Systems Engineering | 811 |
| B.1. Application Development | C.5. Systems Management | 811 |
| A.9. Innovating | C.2. Change Support | 812 |
| A.3. Business Plan Development | A.4. Product / Service Planning | 814 |
| C.4. Problem Management | E.6. ICT Quality Management | 816 |
| C.3. Service Delivery | E.7. Business Change Management | 817 |
| D.3. Education and Training Provision | E.5. Process Improvement | 817 |
| A.3. Business Plan Development | D.10. Information and Knowledge Management | 819 |
| D.7. Data Science and Analytics | D.9. Personnel Development | 821 |
| A.3. Business Plan Development | E.8. Information Security Management | 821 |
| C.2. Change Support | E.6. ICT Quality Management | 822 |
| A.3. Business Plan Development | E.3. Risk Management | 823 |
| A.10. User Experience | C.2. Change Support | 825 |
| D.7. Data Science and Analytics | E.7. Business Change Management | 827 |
| C.1. User Support | E.6. ICT Quality Management | 834 |
| A.6. Application Design | E.5. Process Improvement | 838 |
| A.10. User Experience | D.9. Personnel Development | 844 |
| B.6. ICT Systems Engineering | D.7. Data Science and Analytics | 845 |
| C.3. Service Delivery | D.7. Data Science and Analytics | 849 |
| E.1. Forecast Development | E.2. Project and Portfolio Management | 850 |
| D.3. Education and Training Provision | E.9. Information Systems Governance | 850 |
| A.2. Service Level Management | B.4. Solution Deployment | 852 |
| C.1. User Support | D.9. Personnel Development | 853 |
| B.4. Solution Deployment | D.7. Data Science and Analytics | 854 |
| A.3. Business Plan Development | A.9. Innovating | 863 |
| A.2. Service Level Management | E.5. Process Improvement | 864 |
| A.7. Technology Trend Monitoring | E.9. Information Systems Governance | 866 |
| B.2. Component Integration | C.2. Change Support | 867 |
| A.2. Service Level Management | C.5. Systems Management | 869 |
| B.3. Testing | E.5. Process Improvement | 870 |
| B.6. ICT Systems Engineering | C.1. User Support | 870 |
| A.9. Innovating | C.3. Service Delivery | 871 |
| A.2. Service Level Management | C.2. Change Support | 874 |
| D.10. Information and Knowledge Management | D.8. Contract Management | 875 |
| A.7. Technology Trend Monitoring | C.5. Systems Management | 878 |
| D.9. Personnel Development | E.7. Business Change Management | 880 |
| A.2. Service Level Management | B.5. Documentation Production | 881 |
| A.7. Technology Trend Monitoring | E.7. Business Change Management | 882 |
| C.4. Problem Management | D.3. Education and Training Provision | 883 |
| E.7. Business Change Management | E.9. Information Systems Governance | 886 |
| A.10. User Experience | D.7. Data Science and Analytics | 894 |
| C.5. Systems Management | E.5. Process Improvement | 895 |
| D.8. Contract Management | E.2. Project and Portfolio Management | 895 |
| A.1. IS and Business Strategy Alignment | D.8. Contract Management | 896 |
| A.10. User Experience | E.6. ICT Quality Management | 897 |
| B.6. ICT Systems Engineering | E.6. ICT Quality Management | 901 |
| B.4. Solution Deployment | E.6. ICT Quality Management | 901 |
| A.6. Application Design | B.5. Documentation Production | 903 |
| A.4. Product / Service Planning | E.6. ICT Quality Management | 903 |
| B.2. Component Integration | C.4. Problem Management | 905 |
| A.1. IS and Business Strategy Alignment | D.2. ICT Quality Strategy Development | 908 |
| A.7. Technology Trend Monitoring | E.5. Process Improvement | 912 |
| C.2. Change Support | D.9. Personnel Development | 912 |
| A.10. User Experience | A.7. Technology Trend Monitoring | 914 |
| B.1. Application Development | E.6. ICT Quality Management | 919 |
| B.2. Component Integration | E.5. Process Improvement | 926 |
| A.7. Technology Trend Monitoring | D.9. Personnel Development | 927 |
| D.9. Personnel Development | E.5. Process Improvement | 928 |
| E.6. ICT Quality Management | E.9. Information Systems Governance | 928 |
| A.6. Application Design | B.4. Solution Deployment | 930 |
| A.4. Product / Service Planning | B.6. ICT Systems Engineering | 931 |
| D.2. ICT Quality Strategy Development | E.8. Information Security Management | 932 |
| D.8. Contract Management | E.3. Risk Management | 936 |
| A.2. Service Level Management | C.4. Problem Management | 939 |
| C.2. Change Support | E.9. Information Systems Governance | 942 |
| C.2. Change Support | E.7. Business Change Management | 942 |
| A.4. Product / Service Planning | D.3. Education and Training Provision | 944 |
| A.6. Application Design | D.10. Information and Knowledge Management | 945 |
| C.2. Change Support | D.3. Education and Training Provision | 947 |
| A.6. Application Design | B.3. Testing | 947 |
| A.7. Technology Trend Monitoring | D.3. Education and Training Provision | 948 |
| A.10. User Experience | C.4. Problem Management | 950 |
| A.9. Innovating | B.4. Solution Deployment | 951 |
| A.3. Business Plan Development | D.11. Needs Identification | 952 |
| A.6. Application Design | E.3. Risk Management | 957 |
| D.8. Contract Management | E.8. Information Security Management | 957 |
| A.9. Innovating | D.3. Education and Training Provision | 959 |
| A.9. Innovating | B.6. ICT Systems Engineering | 964 |
| E.5. Process Improvement | E.9. Information Systems Governance | 973 |
| A.4. Product / Service Planning | C.4. Problem Management | 979 |
| A.10. User Experience | D.3. Education and Training Provision | 980 |
| A.10. User Experience | A.2. Service Level Management | 981 |
| C.3. Service Delivery | D.9. Personnel Development | 985 |
| A.4. Product / Service Planning | B.1. Application Development | 989 |
| C.4. Problem Management | E.5. Process Improvement | 995 |
| B.3. Testing | D.10. Information and Knowledge Management | 996 |
| C.3. Service Delivery | D.3. Education and Training Provision | 996 |
| A.7. Technology Trend Monitoring | B.1. Application Development | 1011 |
| B.3. Testing | C.4. Problem Management | 1015 |
| A.10. User Experience | B.4. Solution Deployment | 1016 |
| D.10. Information and Knowledge Management | D.2. ICT Quality Strategy Development | 1027 |
| A.7. Technology Trend Monitoring | C.2. Change Support | 1033 |
| D.7. Data Science and Analytics | E.5. Process Improvement | 1035 |
| B.5. Documentation Production | E.7. Business Change Management | 1036 |
| A.9. Innovating | E.5. Process Improvement | 1040 |
| A.4. Product / Service Planning | D.9. Personnel Development | 1041 |
| A.4. Product / Service Planning | D.7. Data Science and Analytics | 1045 |
| B.3. Testing | C.3. Service Delivery | 1047 |
| A.7. Technology Trend Monitoring | C.4. Problem Management | 1047 |
| A.9. Innovating | D.9. Personnel Development | 1050 |
| E.1. Forecast Development | E.4. Relationship Management | 1056 |
| A.7. Technology Trend Monitoring | B.4. Solution Deployment | 1057 |
| A.3. Business Plan Development | D.1. Information Security Strategy Development | 1060 |
| B.2. Component Integration | D.10. Information and Knowledge Management | 1062 |
| A.4. Product / Service Planning | B.4. Solution Deployment | 1066 |
| D.11. Needs Identification | D.2. ICT Quality Strategy Development | 1071 |
| A.9. Innovating | E.7. Business Change Management | 1074 |
| C.1. User Support | D.3. Education and Training Provision | 1077 |
| A.6. Application Design | E.2. Project and Portfolio Management | 1082 |
| A.2. Service Level Management | D.10. Information and Knowledge Management | 1083 |
| A.3. Business Plan Development | E.2. Project and Portfolio Management | 1098 |
| B.6. ICT Systems Engineering | E.5. Process Improvement | 1109 |
| A.1. IS and Business Strategy Alignment | B.3. Testing | 1116 |
| B.1. Application Development | C.3. Service Delivery | 1120 |
| B.2. Component Integration | C.5. Systems Management | 1126 |
| A.7. Technology Trend Monitoring | C.3. Service Delivery | 1130 |
| B.2. Component Integration | B.5. Documentation Production | 1130 |
| A.1. IS and Business Strategy Alignment | A.6. Application Design | 1137 |
| C.3. Service Delivery | E.6. ICT Quality Management | 1149 |
| A.10. User Experience | B.1. Application Development | 1150 |
| B.4. Solution Deployment | C.1. User Support | 1150 |
| D.2. ICT Quality Strategy Development | E.2. Project and Portfolio Management | 1155 |
| A.2. Service Level Management | C.1. User Support | 1156 |
| A.10. User Experience | A.6. Application Design | 1157 |
| C.1. User Support | E.5. Process Improvement | 1158 |
| A.4. Product / Service Planning | E.7. Business Change Management | 1158 |
| B.1. Application Development | D.7. Data Science and Analytics | 1162 |
| A.5. Architecture Design | C.1. User Support | 1164 |
| B.3. Testing | E.2. Project and Portfolio Management | 1174 |
| B.2. Component Integration | E.3. Risk Management | 1181 |
| B.4. Solution Deployment | E.5. Process Improvement | 1181 |
| A.10. User Experience | E.5. Process Improvement | 1182 |
| B.5. Documentation Production | D.9. Personnel Development | 1185 |
| C.1. User Support | C.5. Systems Management | 1190 |
| B.6. ICT Systems Engineering | C.2. Change Support | 1190 |
| A.4. Product / Service Planning | C.1. User Support | 1193 |
| B.5. Documentation Production | C.5. Systems Management | 1193 |
| B.1. Application Development | E.5. Process Improvement | 1197 |
| A.5. Architecture Design | D.9. Personnel Development | 1202 |
| D.1. Information Security Strategy Development | D.8. Contract Management | 1208 |
| A.2. Service Level Management | A.4. Product / Service Planning | 1211 |
| C.2. Change Support | E.5. Process Improvement | 1214 |
| A.6. Application Design | D.11. Needs Identification | 1214 |
| A.5. Architecture Design | D.3. Education and Training Provision | 1221 |
| A.9. Innovating | B.1. Application Development | 1227 |
| B.2. Component Integration | C.3. Service Delivery | 1233 |
| A.2. Service Level Management | E.3. Risk Management | 1234 |
| D.11. Needs Identification | E.9. Information Systems Governance | 1238 |
| A.7. Technology Trend Monitoring | B.6. ICT Systems Engineering | 1238 |
| B.4. Solution Deployment | C.2. Change Support | 1239 |
| D.1. Information Security Strategy Development | D.2. ICT Quality Strategy Development | 1245 |
| B.2. Component Integration | B.3. Testing | 1251 |
| A.10. User Experience | A.9. Innovating | 1251 |
| A.10. User Experience | A.5. Architecture Design | 1256 |
| B.3. Testing | E.3. Risk Management | 1257 |
| B.3. Testing | D.11. Needs Identification | 1260 |
| A.2. Service Level Management | A.5. Architecture Design | 1266 |
| A.6. Application Design | B.1. Application Development | 1267 |
| C.5. Systems Management | E.2. Project and Portfolio Management | 1268 |
| D.3. Education and Training Provision | E.2. Project and Portfolio Management | 1271 |
| E.2. Project and Portfolio Management | E.9. Information Systems Governance | 1271 |
| E.5. Process Improvement | E.7. Business Change Management | 1271 |
| C.2. Change Support | C.5. Systems Management | 1277 |
| A.7. Technology Trend Monitoring | D.7. Data Science and Analytics | 1284 |
| A.4. Product / Service Planning | C.2. Change Support | 1290 |
| A.5. Architecture Design | B.3. Testing | 1294 |
| B.3. Testing | B.4. Solution Deployment | 1296 |
| B.3. Testing | B.6. ICT Systems Engineering | 1297 |
| B.5. Documentation Production | E.6. ICT Quality Management | 1298 |
| C.1. User Support | C.2. Change Support | 1298 |
| B.4. Solution Deployment | C.4. Problem Management | 1303 |
| A.4. Product / Service Planning | A.7. Technology Trend Monitoring | 1308 |
| B.1. Application Development | D.10. Information and Knowledge Management | 1308 |
| A.10. User Experience | E.3. Risk Management | 1313 |
| A.5. Architecture Design | E.7. Business Change Management | 1318 |
| A.1. IS and Business Strategy Alignment | B.2. Component Integration | 1319 |
| B.1. Application Development | E.3. Risk Management | 1326 |
| C.5. Systems Management | D.10. Information and Knowledge Management | 1333 |
| D.2. ICT Quality Strategy Development | E.4. Relationship Management | 1337 |
| D.10. Information and Knowledge Management | E.6. ICT Quality Management | 1357 |
| B.3. Testing | B.5. Documentation Production | 1358 |
| B.5. Documentation Production | E.9. Information Systems Governance | 1374 |
| A.5. Architecture Design | A.6. Application Design | 1375 |
| A.4. Product / Service Planning | C.3. Service Delivery | 1377 |
| A.5. Architecture Design | E.6. ICT Quality Management | 1379 |
| B.6. ICT Systems Engineering | C.4. Problem Management | 1382 |
| B.5. Documentation Production | B.6. ICT Systems Engineering | 1386 |
| A.5. Architecture Design | D.7. Data Science and Analytics | 1390 |
| C.5. Systems Management | D.11. Needs Identification | 1391 |
| A.4. Product / Service Planning | E.5. Process Improvement | 1394 |
| C.4. Problem Management | E.2. Project and Portfolio Management | 1394 |
| A.9. Innovating | D.7. Data Science and Analytics | 1404 |
| B.2. Component Integration | D.11. Needs Identification | 1405 |
| A.3. Business Plan Development | E.4. Relationship Management | 1407 |
| A.1. IS and Business Strategy Alignment | A.3. Business Plan Development | 1415 |
| C.3. Service Delivery | E.5. Process Improvement | 1418 |
| D.8. Contract Management | E.4. Relationship Management | 1422 |
| A.2. Service Level Management | E.2. Project and Portfolio Management | 1428 |
| B.2. Component Integration | E.2. Project and Portfolio Management | 1430 |
| B.5. Documentation Production | D.3. Education and Training Provision | 1431 |
| B.4. Solution Deployment | D.10. Information and Knowledge Management | 1434 |
| A.5. Architecture Design | E.9. Information Systems Governance | 1436 |
| A.9. Innovating | B.5. Documentation Production | 1436 |
| A.1. IS and Business Strategy Alignment | C.1. User Support | 1444 |
| A.6. Application Design | E.8. Information Security Management | 1460 |
| B.5. Documentation Production | D.7. Data Science and Analytics | 1462 |
| A.2. Service Level Management | D.11. Needs Identification | 1465 |
| A.6. Application Design | D.1. Information Security Strategy Development | 1466 |
| A.10. User Experience | C.3. Service Delivery | 1475 |
| A.1. IS and Business Strategy Alignment | E.6. ICT Quality Management | 1478 |
| A.2. Service Level Management | C.3. Service Delivery | 1491 |
| B.4. Solution Deployment | C.5. Systems Management | 1493 |
| B.6. ICT Systems Engineering | D.10. Information and Knowledge Management | 1494 |
| B.1. Application Development | B.5. Documentation Production | 1498 |
| A.10. User Experience | B.5. Documentation Production | 1500 |
| B.4. Solution Deployment | B.5. Documentation Production | 1507 |
| A.6. Application Design | E.4. Relationship Management | 1510 |
| A.4. Product / Service Planning | A.9. Innovating | 1512 |
| A.1. IS and Business Strategy Alignment | C.5. Systems Management | 1517 |
| E.5. Process Improvement | E.6. ICT Quality Management | 1522 |
| A.1. IS and Business Strategy Alignment | A.2. Service Level Management | 1523 |
| D.11. Needs Identification | E.6. ICT Quality Management | 1534 |
| A.10. User Experience | A.4. Product / Service Planning | 1536 |
| A.7. Technology Trend Monitoring | B.5. Documentation Production | 1556 |
| C.1. User Support | E.2. Project and Portfolio Management | 1561 |
| C.4. Problem Management | C.5. Systems Management | 1566 |
| E.3. Risk Management | E.7. Business Change Management | 1566 |
| D.10. Information and Knowledge Management | E.7. Business Change Management | 1569 |
| A.10. User Experience | D.10. Information and Knowledge Management | 1570 |
| B.1. Application Development | B.2. Component Integration | 1587 |
| D.9. Personnel Development | E.2. Project and Portfolio Management | 1595 |
| B.3. Testing | E.4. Relationship Management | 1603 |
| A.10. User Experience | A.1. IS and Business Strategy Alignment | 1624 |
| B.5. Documentation Production | E.5. Process Improvement | 1642 |
| A.1. IS and Business Strategy Alignment | B.1. Application Development | 1644 |
| B.4. Solution Deployment | E.3. Risk Management | 1651 |
| A.5. Architecture Design | B.2. Component Integration | 1653 |
| A.5. Architecture Design | A.9. Innovating | 1666 |
| E.2. Project and Portfolio Management | E.6. ICT Quality Management | 1668 |
| B.5. Documentation Production | C.4. Problem Management | 1671 |
| D.11. Needs Identification | E.7. Business Change Management | 1671 |
| B.3. Testing | D.1. Information Security Strategy Development | 1674 |
| D.10. Information and Knowledge Management | D.9. Personnel Development | 1677 |
| C.5. Systems Management | E.3. Risk Management | 1686 |
| B.1. Application Development | B.6. ICT Systems Engineering | 1692 |
| B.1. Application Development | B.3. Testing | 1697 |
| A.5. Architecture Design | E.5. Process Improvement | 1706 |
| A.5. Architecture Design | C.5. Systems Management | 1706 |
| A.5. Architecture Design | C.4. Problem Management | 1706 |
| B.3. Testing | E.8. Information Security Management | 1729 |
| A.2. Service Level Management | D.1. Information Security Strategy Development | 1730 |
| E.7. Business Change Management | E.8. Information Security Management | 1732 |
| C.1. User Support | D.10. Information and Knowledge Management | 1737 |
| B.2. Component Integration | E.4. Relationship Management | 1737 |
| A.5. Architecture Design | B.1. Application Development | 1739 |
| D.7. Data Science and Analytics | E.2. Project and Portfolio Management | 1740 |
| C.1. User Support | E.3. Risk Management | 1740 |
| B.6. ICT Systems Engineering | D.11. Needs Identification | 1744 |
| C.2. Change Support | C.4. Problem Management | 1745 |
| A.2. Service Level Management | E.8. Information Security Management | 1755 |
| A.4. Product / Service Planning | B.5. Documentation Production | 1757 |
| A.1. IS and Business Strategy Alignment | D.9. Personnel Development | 1758 |
| A.1. IS and Business Strategy Alignment | D.3. Education and Training Provision | 1775 |
| A.10. User Experience | E.2. Project and Portfolio Management | 1781 |
| A.1. IS and Business Strategy Alignment | C.4. Problem Management | 1782 |
| B.6. ICT Systems Engineering | E.2. Project and Portfolio Management | 1783 |
| B.1. Application Development | D.11. Needs Identification | 1783 |
| B.2. Component Integration | D.1. Information Security Strategy Development | 1799 |
| A.10. User Experience | C.1. User Support | 1799 |
| B.6. ICT Systems Engineering | C.3. Service Delivery | 1805 |
| A.1. IS and Business Strategy Alignment | B.4. Solution Deployment | 1807 |
| D.9. Personnel Development | E.3. Risk Management | 1811 |
| C.4. Problem Management | D.10. Information and Knowledge Management | 1811 |
| B.6. ICT Systems Engineering | C.5. Systems Management | 1812 |
| B.1. Application Development | E.2. Project and Portfolio Management | 1816 |
| B.2. Component Integration | E.8. Information Security Management | 1819 |
| C.1. User Support | C.4. Problem Management | 1820 |
| B.5. Documentation Production | C.1. User Support | 1827 |
| D.7. Data Science and Analytics | E.3. Risk Management | 1827 |
| A.5. Architecture Design | C.2. Change Support | 1827 |
| A.7. Technology Trend Monitoring | E.2. Project and Portfolio Management | 1844 |
| A.1. IS and Business Strategy Alignment | B.6. ICT Systems Engineering | 1848 |
| E.3. Risk Management | E.6. ICT Quality Management | 1853 |
| C.4. Problem Management | D.11. Needs Identification | 1856 |
| B.2. Component Integration | B.6. ICT Systems Engineering | 1865 |
| B.1. Application Development | B.4. Solution Deployment | 1866 |
| B.6. ICT Systems Engineering | E.3. Risk Management | 1873 |
| C.5. Systems Management | E.4. Relationship Management | 1876 |
| A.9. Innovating | D.10. Information and Knowledge Management | 1883 |
| D.11. Needs Identification | D.9. Personnel Development | 1886 |
| D.10. Information and Knowledge Management | E.5. Process Improvement | 1889 |
| B.4. Solution Deployment | E.2. Project and Portfolio Management | 1892 |
| C.2. Change Support | C.3. Service Delivery | 1894 |
| B.4. Solution Deployment | C.3. Service Delivery | 1896 |
| B.2. Component Integration | B.4. Solution Deployment | 1896 |
| D.10. Information and Knowledge Management | E.9. Information Systems Governance | 1902 |
| A.1. IS and Business Strategy Alignment | D.7. Data Science and Analytics | 1904 |
| C.2. Change Support | E.2. Project and Portfolio Management | 1905 |
| A.9. Innovating | E.3. Risk Management | 1908 |
| D.11. Needs Identification | D.3. Education and Training Provision | 1916 |
| A.4. Product / Service Planning | A.5. Architecture Design | 1918 |
| B.5. Documentation Production | C.3. Service Delivery | 1945 |
| B.4. Solution Deployment | D.11. Needs Identification | 1964 |
| C.2. Change Support | D.11. Needs Identification | 1964 |
| B.5. Documentation Production | C.2. Change Support | 1969 |
| A.1. IS and Business Strategy Alignment | E.9. Information Systems Governance | 1980 |
| D.10. Information and Knowledge Management | D.3. Education and Training Provision | 1991 |
| A.2. Service Level Management | E.4. Relationship Management | 1996 |
| D.11. Needs Identification | D.7. Data Science and Analytics | 2008 |
| A.1. IS and Business Strategy Alignment | E.7. Business Change Management | 2014 |
| A.7. Technology Trend Monitoring | A.9. Innovating | 2021 |
| B.1. Application Development | E.8. Information Security Management | 2021 |
| A.5. Architecture Design | B.4. Solution Deployment | 2033 |
| D.1. Information Security Strategy Development | E.7. Business Change Management | 2039 |
| A.1. IS and Business Strategy Alignment | E.5. Process Improvement | 2052 |
| A.7. Technology Trend Monitoring | D.11. Needs Identification | 2053 |
| C.2. Change Support | D.10. Information and Knowledge Management | 2067 |
| C.3. Service Delivery | D.10. Information and Knowledge Management | 2071 |
| D.1. Information Security Strategy Development | E.6. ICT Quality Management | 2079 |
| D.9. Personnel Development | E.8. Information Security Management | 2086 |
| A.5. Architecture Design | C.3. Service Delivery | 2089 |
| B.1. Application Development | D.1. Information Security Strategy Development | 2102 |
| A.9. Innovating | E.2. Project and Portfolio Management | 2105 |
| A.4. Product / Service Planning | D.10. Information and Knowledge Management | 2107 |
| C.3. Service Delivery | E.2. Project and Portfolio Management | 2113 |
| D.7. Data Science and Analytics | E.8. Information Security Management | 2114 |
| B.4. Solution Deployment | B.6. ICT Systems Engineering | 2119 |
| D.3. Education and Training Provision | E.3. Risk Management | 2122 |
| C.3. Service Delivery | C.5. Systems Management | 2135 |
| A.10. User Experience | D.1. Information Security Strategy Development | 2137 |
| A.10. User Experience | E.8. Information Security Management | 2148 |
| E.2. Project and Portfolio Management | E.7. Business Change Management | 2152 |
| A.7. Technology Trend Monitoring | D.10. Information and Knowledge Management | 2157 |
| D.11. Needs Identification | E.5. Process Improvement | 2162 |
| D.3. Education and Training Provision | D.9. Personnel Development | 2207 |
| E.3. Risk Management | E.5. Process Improvement | 2236 |
| B.1. Application Development | E.4. Relationship Management | 2238 |
| A.9. Innovating | D.11. Needs Identification | 2245 |
| A.5. Architecture Design | B.6. ICT Systems Engineering | 2250 |
| A.4. Product / Service Planning | E.3. Risk Management | 2254 |
| A.1. IS and Business Strategy Alignment | C.3. Service Delivery | 2266 |
| B.6. ICT Systems Engineering | E.4. Relationship Management | 2268 |
| C.4. Problem Management | E.3. Risk Management | 2290 |
| A.9. Innovating | E.8. Information Security Management | 2292 |
| A.5. Architecture Design | B.5. Documentation Production | 2298 |
| E.6. ICT Quality Management | E.8. Information Security Management | 2299 |
| C.5. Systems Management | D.1. Information Security Strategy Development | 2306 |
| D.10. Information and Knowledge Management | D.7. Data Science and Analytics | 2336 |
| A.1. IS and Business Strategy Alignment | C.2. Change Support | 2344 |
| C.3. Service Delivery | C.4. Problem Management | 2379 |
| A.5. Architecture Design | A.7. Technology Trend Monitoring | 2400 |
| E.4. Relationship Management | E.6. ICT Quality Management | 2406 |
| B.4. Solution Deployment | E.4. Relationship Management | 2409 |
| C.2. Change Support | E.3. Risk Management | 2411 |
| E.4. Relationship Management | E.9. Information Systems Governance | 2412 |
| C.5. Systems Management | E.8. Information Security Management | 2420 |
| D.1. Information Security Strategy Development | D.9. Personnel Development | 2431 |
| D.3. Education and Training Provision | E.8. Information Security Management | 2459 |
| C.3. Service Delivery | E.3. Risk Management | 2465 |
| B.4. Solution Deployment | D.1. Information Security Strategy Development | 2469 |
| A.1. IS and Business Strategy Alignment | A.9. Innovating | 2501 |
| B.5. Documentation Production | E.2. Project and Portfolio Management | 2501 |
| B.4. Solution Deployment | E.8. Information Security Management | 2515 |
| E.3. Risk Management | E.9. Information Systems Governance | 2517 |
| C.1. User Support | D.1. Information Security Strategy Development | 2519 |
| D.1. Information Security Strategy Development | E.9. Information Systems Governance | 2522 |
| E.2. Project and Portfolio Management | E.5. Process Improvement | 2522 |
| C.1. User Support | C.3. Service Delivery | 2523 |
| E.8. Information Security Management | E.9. Information Systems Governance | 2540 |
| C.1. User Support | D.11. Needs Identification | 2554 |
| A.7. Technology Trend Monitoring | E.3. Risk Management | 2571 |
| A.10. User Experience | D.11. Needs Identification | 2574 |
| E.4. Relationship Management | E.7. Business Change Management | 2580 |
| A.9. Innovating | D.1. Information Security Strategy Development | 2582 |
| A.4. Product / Service Planning | D.11. Needs Identification | 2605 |
| A.4. Product / Service Planning | E.8. Information Security Management | 2613 |
| C.3. Service Delivery | D.11. Needs Identification | 2617 |
| C.4. Problem Management | E.4. Relationship Management | 2620 |
| D.9. Personnel Development | E.4. Relationship Management | 2645 |
| B.6. ICT Systems Engineering | D.1. Information Security Strategy Development | 2646 |
| C.1. User Support | E.8. Information Security Management | 2646 |
| D.1. Information Security Strategy Development | D.7. Data Science and Analytics | 2652 |
| D.1. Information Security Strategy Development | D.3. Education and Training Provision | 2670 |
| D.1. Information Security Strategy Development | E.5. Process Improvement | 2691 |
| B.6. ICT Systems Engineering | E.8. Information Security Management | 2705 |
| A.4. Product / Service Planning | E.2. Project and Portfolio Management | 2705 |
| D.3. Education and Training Provision | E.4. Relationship Management | 2712 |
| E.5. Process Improvement | E.8. Information Security Management | 2712 |
| D.7. Data Science and Analytics | E.4. Relationship Management | 2736 |
| C.4. Problem Management | D.1. Information Security Strategy Development | 2765 |
| C.2. Change Support | E.8. Information Security Management | 2826 |
| A.7. Technology Trend Monitoring | E.4. Relationship Management | 2886 |
| C.2. Change Support | E.4. Relationship Management | 2891 |
| C.4. Problem Management | E.8. Information Security Management | 2894 |
| A.4. Product / Service Planning | D.1. Information Security Strategy Development | 2966 |
| A.5. Architecture Design | D.11. Needs Identification | 2971 |
| A.1. IS and Business Strategy Alignment | A.7. Technology Trend Monitoring | 2987 |
| A.7. Technology Trend Monitoring | E.8. Information Security Management | 2989 |
| C.2. Change Support | D.1. Information Security Strategy Development | 2997 |
| A.5. Architecture Design | E.2. Project and Portfolio Management | 3005 |
| A.1. IS and Business Strategy Alignment | B.5. Documentation Production | 3030 |
| A.7. Technology Trend Monitoring | D.1. Information Security Strategy Development | 3094 |
| D.10. Information and Knowledge Management | E.2. Project and Portfolio Management | 3100 |
| B.5. Documentation Production | D.11. Needs Identification | 3116 |
| A.9. Innovating | E.4. Relationship Management | 3122 |
| A.1. IS and Business Strategy Alignment | A.4. Product / Service Planning | 3126 |
| A.5. Architecture Design | D.10. Information and Knowledge Management | 3138 |
| B.5. Documentation Production | D.10. Information and Knowledge Management | 3160 |
| A.10. User Experience | E.4. Relationship Management | 3287 |
| E.4. Relationship Management | E.5. Process Improvement | 3302 |
| C.3. Service Delivery | D.1. Information Security Strategy Development | 3321 |
| C.1. User Support | E.4. Relationship Management | 3423 |
| C.3. Service Delivery | E.8. Information Security Management | 3440 |
| B.5. Documentation Production | E.3. Risk Management | 3473 |
| C.3. Service Delivery | E.4. Relationship Management | 3522 |
| E.2. Project and Portfolio Management | E.3. Risk Management | 3528 |
| A.4. Product / Service Planning | E.4. Relationship Management | 3607 |
| D.11. Needs Identification | E.2. Project and Portfolio Management | 3801 |
| D.10. Information and Knowledge Management | D.11. Needs Identification | 3813 |
| A.5. Architecture Design | E.3. Risk Management | 3881 |
| D.11. Needs Identification | E.3. Risk Management | 3888 |
| A.1. IS and Business Strategy Alignment | D.11. Needs Identification | 4014 |
| A.5. Architecture Design | E.4. Relationship Management | 4063 |
| A.1. IS and Business Strategy Alignment | E.2. Project and Portfolio Management | 4080 |
| B.5. Documentation Production | E.8. Information Security Management | 4093 |
| E.2. Project and Portfolio Management | E.8. Information Security Management | 4168 |
| A.1. IS and Business Strategy Alignment | D.10. Information and Knowledge Management | 4217 |
| B.5. Documentation Production | D.1. Information Security Strategy Development | 4233 |
| D.1. Information Security Strategy Development | E.2. Project and Portfolio Management | 4479 |
| B.5. Documentation Production | E.4. Relationship Management | 4614 |
| A.1. IS and Business Strategy Alignment | A.5. Architecture Design | 4635 |
| D.10. Information and Knowledge Management | E.3. Risk Management | 4680 |
| A.5. Architecture Design | E.8. Information Security Management | 4705 |
| A.5. Architecture Design | D.1. Information Security Strategy Development | 4822 |
| D.11. Needs Identification | E.8. Information Security Management | 4838 |
| A.1. IS and Business Strategy Alignment | E.3. Risk Management | 5040 |
| D.10. Information and Knowledge Management | E.8. Information Security Management | 5358 |
| D.11. Needs Identification | D.1. Information Security Strategy Development | 5377 |
| D.10. Information and Knowledge Management | E.4. Relationship Management | 5476 |
| A.1. IS and Business Strategy Alignment | E.8. Information Security Management | 5519 |
| E.2. Project and Portfolio Management | E.4. Relationship Management | 5724 |
| A.1. IS and Business Strategy Alignment | E.4. Relationship Management | 5799 |
| A.1. IS and Business Strategy Alignment | D.1. Information Security Strategy Development | 6016 |
| E.3. Risk Management | E.4. Relationship Management | 6258 |
| D.10. Information and Knowledge Management | D.1. Information Security Strategy Development | 6327 |
| D.11. Needs Identification | E.4. Relationship Management | 6708 |
| D.1. Information Security Strategy Development | E.3. Risk Management | 6848 |
| E.3. Risk Management | E.8. Information Security Management | 7081 |
| E.4. Relationship Management | E.8. Information Security Management | 7369 |
| D.1. Information Security Strategy Development | E.4. Relationship Management | 7529 |
| D.1. Information Security Strategy Development | E.8. Information Security Management | 8244 |